Retail Application Specialist

Huddle House; Sandy Springs (GA); On-site; USD 60,000 - 85,000; Full time

Job summary

Huddle House is seeking a Retail Application Support Specialist to provide technical support and administration for retail technology applications, including Crunchtime and POS integrations. The role involves troubleshooting, documentation, and collaboration with IT, store operations, and vendors.

Ideal candidates have 2+ years in application support in a retail setting, strong SQL skills, and excellent communication.

Qualifications

• Bachelor's degree in CS/IT or related field, or equivalent experience.
• 2+ years of application support, preferably in retail.
• Strong understanding of retail operations and technologies (POS, ERP, CRM).
• Proficiency in troubleshooting software issues and ticketing systems.
• Excellent communication and customer service skills.

Responsibilities

• Provide Level 1–2 support for retail applications and POS integrations, focusing on Crunchtime and OLO.
• Monitor application performance and resolve issues proactively.
• Collaborate with IT, store operations, and vendors for training and updates.
• Document procedures and known issues in a knowledge base.
• Assist with testing and deployment of new retail technologies.

Skills

Application support

Retail tech knowledge

SQL

Ticketing systems

Customer service

Independent work

Education

Bachelor's degree in CS/IT

Tools

Crunchtime

OLO

SQL scripting

Job description

The Retail Application Support Specialist is responsible for providing technical support, maintenance, and administrative services for applications specific to retail technology. This role involves troubleshooting issues, operational training and documentation, collaborating with vendors, and application integration administration.

Key Responsibilities

• Provides all levels of support for retail technology applications and POS application integration, primarily Crunchtime, but includes OLO, retail loyalty programs, credit card processors, and future applications as onboarded.


• Monitor application performance and proactively identify and resolve issues.


• Collaborate with cross-functional teams including IT, store operations, and vendors for training, procedural audits, software updates, NSOs and enhancements.


• Maintain and assist with all aspects of the Crunchtime solution, including working with vendors and handling programming, mapping, reporting, and error handling for the Labor and Inventory application modules to ensure optimal usage across the company


• Document support procedures, known issues, and resolutions in a knowledge base.


• Participate in testing and deployment of new retail technologies and upgrades.


• Retail IT application escalation point for Level 1 and Level 2 support.


• Maintain compliance with company policies and industry standards.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).


• 2+ years of experience in application support, preferably in a retail environment.


• Strong understanding of retail operations and technologies (POS, ERP, CRM, etc.).


• Proficiency in troubleshooting software issues and working with ticketing systems.


• Excellent communication and customer service skills.


• Ability to work independently and manage multiple priorities.


• Experience with SQL, scripting, or basic programming is a plus.

Preferred Skills

• Familiarity with cloud-based retail platforms (e.g., Toast, Lightspeed, Oracle Retail, NCR Aloha).


• Experience with mobile retail applications and integrations (e.g. OLO, Crunchtime, Thanx)


• ITIL certification or similar is a plus.