Retail Application Specialist

Ascent Hospitality Management; Sandy Springs (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Ascent Hospitality Management is seeking a Retail Application Support Specialist in Sandy Springs, GA to maintain and support retail technology apps and integrations. You will troubleshoot issues, train staff, and document known issues in a knowledge base.

Responsibilities include supporting Crunchtime, OLO, and loyalty programs, collaborating with IT and vendors, and testing upgrades to ensure reliable operation across locations. Strong communication and retail IT experience are required.

Qualifications

• Bachelor's degree or equivalent experience.
• 2+ years in application support, retail preferred.
• Strong understanding of retail operations/tech (POS, ERP, CRM).
• Proficiency with troubleshooting software and ticketing systems.
• Excellent communication and customer service skills.

Responsibilities

• Provide Level 1–2 support for Crunchtime and retail tech apps.
• Monitor application performance and resolve issues.
• Collaborate with IT, store ops, and vendors for training and updates.
• Maintain Crunchtime and Labor/Inventory modules with mapping and reports.
• Document procedures and resolutions in a knowledge base.
• Participate in testing and deployment of new retail tech.
• Escalate issues as needed and ensure compliance with policies.

Skills

Application support

Retail environment

SQL

Scripting

Customer service

Troubleshooting

Education

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)

Tools

Crunchtime

OLO

POS systems

ERP systems

CRM

SQL tooling

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Retail Application Specialist

Full Time Clerical Sandy Springs, GA, US

3 days ago Requisition ID: 1032

Position Summary

The Retail Application Support Specialist is responsible for providing technical support, maintenance, and administrative services for applications specific to retail technology. This role involves troubleshooting issues, operational training and documentation, collaborating with vendors, and application integration administration.

Key Responsibilities

• Provides all levels of support for retail technology applications and POS application integration, primarily Crunchtime, but includes OLO, retail loyalty programs, credit card processors, and future applications as onboarded.
• Monitor application performance and proactively identify and resolve issues.
• Collaborate with cross-functional teams including IT, store operations, and vendors for training, procedural audits, software updates, NSOs and enhancements.
• Maintain and assist with all aspects of the Crunchtime solution, including working with vendors and handling programming, mapping, reporting, and error handling for the Labor and Inventory application modules to ensure optimal usage across the company
• Document support procedures, known issues, and resolutions in a knowledge base.
• Participate in testing and deployment of new retail technologies and upgrades.
• Retail IT application escalation point for Level 1 and Level 2 support.
• Maintain compliance with company policies and industry standards.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 2+ years of experience in application support, preferably in a retail environment.
• Strong understanding of retail operations and technologies (POS, ERP, CRM, etc.).
• Proficiency in troubleshooting software issues and working with ticketing systems.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple priorities.
• Experience with SQL, scripting, or basic programming is a plus.

Preferred Skills

• Familiarity with cloud-based retail platforms (e.g., Toast, Lightspeed, Oracle Retail, NCR Aloha).
• Experience with mobile retail applications and integrations (e.g. OLO, Crunchtime, Thanx)
• ITIL certification or similar is a plus.