Retail Store Team Leader: Lead, Coach & Grow

Primark; Boston (KY); On-site; USD 37,000 - 40,000; Full time

Job summary

Primark in the United States is seeking a Team Leader to drive sales and deliver an outstanding customer experience by leading and developing a team of Sales Associates. You will partner with management to run daily store operations, uphold merchandising standards, and create a high‑performing, inclusive work environment.

Strong English communication and coaching skills are essential. This role offers growth in a fast-paced, global fashion retailer with competitive pay and benefits.

Qualifications

• Experience leading and developing a retail team.
• Strong customer service orientation.
• Excellent written and verbal English communication.
• Ability to manage schedules and daily tasks.
• Proficiency with POS devices and store tech.

Responsibilities

• Lead, coach, and develop a team of sales associates to deliver great service.
• Collaborate with store management to run daily operations and merchandising.
• Maintain stock levels and ensure store standards.
• Schedule tasks and support staff to maximize performance.
• Handle customer issues professionally and respond to feedback.
• Ensure pricing, signage, and safety checks are accurate.

Skills

Leadership

Customer service

Communication

Team motivation

Time management

Tools

POS devices

Self-checkouts

Tablets

Job description

Primark in the United States is seeking a Team Leader to drive sales and deliver an outstanding customer experience by leading and developing a team of Sales Associates. You will partner with management to run daily store operations, uphold merchandising standards, and create a high‑performing, inclusive work environment.

Strong English communication and coaching skills are essential. This role offers growth in a fast-paced, global fashion retailer with competitive pay and benefits.