Retail Team Leader - Full Time

Goodwill-Industries-of-West-Michigan,-Inc; Whitehall Township (MI); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Family-friendly hours

Paid Time Off & paid holidays

Closed on major holidays

Caring & Inclusive culture

Supports a great cause!

Job summary

Goodwill Industries of West Michigan, Inc. is seeking a Retail Team Leader to manage daily operations at our Whitehall, MI store. The role involves supervising staff and volunteers, coordinating merchandising, pricing, inventory, and reporting sales performance.

The position emphasizes enforcing GIWM procedures, maintaining store safety, and supporting customer service excellence in a fast-paced retail environment. Strong leadership and organizational skills are essential.

Qualifications

• High school diploma or equivalent is required.
• Minimum of one year experience in retail operations is required.
• Availability for emergency coverage at stores as needed.

Responsibilities

• Assist store management with the execution of daily operations of a retail store, excluding personnel issues.
• Assist in general operations: acquisition, display, pricing, adequate inventory and rotation of goods.
• Provide sales reports and accurate retail information on a timely basis.
• Oversee all personnel, clients and volunteers assigned to the retail store.
• Direct training of staff and volunteers.
• Enforce store procedures and GIWM policies daily.
• Ensure grounds and building are properly maintained and report repairs/replacements as needed.
• Enhance security and loss prevention measures.
• Ensure OSHA/MIOSHA safety requirements and GIWM safety regulations are followed.
• Perform lead cashier/retail associate duties as required.

Education

High school diploma or equivalent

Job description

Position: Retail Team Leader - Full Time

Location: Whitehall, MI

Job Id: 1036

# of Openings: 1

Retail Team Leader - Full Time, Hourly

Our mission is to Change Lives through the Power of Work!

• Family-friendly hours
• Paid Time Off & paid holidays
• Closed on major holidays
• Caring & Inclusive culture
• Supports a great cause!

Primary Responsibility:

• Assist store management with the execution of daily operations of a retail store, excluding personnel issues.

Job Functions:

• Assist store management with the following job functions.
• General operations, including acquisition, display, and sale of merchandise to include rotation of goods, pricing, adequate inventory, etc.
• Performing administrative and clerical duties of store operations. Providing sales reports and accurate retail information on a timely basis.
• Overseeing all personnel, clients and volunteers assigned to the retail store.
• Directing training.
• Enforcing store procedures ad GIWM policies on a day-to-day basis.
• Ensuring grounds and building are properly maintained. Reporting need for repairs and recommending replacement as necessary.
• Enhancing security and loss prevention.
• Ensuring safety compliance for all OSHA/MIOSHA requirements, and GIWM safety regulations are adhered to.
• Performjob functions of a Lead Cashier, Retail Associate, as required.

Education:

• High school diploma or equivalent required.

Experience:

• Minimum of one year experience in retail operations required.

Work Conditions:

• Inside generally 100%, however, may include outside work on occasion.
• Moderate emotional effort. Work environment occasionally hectic with occasional high stress. Short deadlines requiring some overtime. Weekends and holidays required.
• Available and on call for emergency situations at stores.
• Use of personal vehicle to conduct agency business, as needed.
• Some travel required for off-site meetings and coverage at other stores.

Core Competencies:

• Demonstrate accuracy with accounting and book keeping.
• Handle customer complaints in a courteous and responsible manner.
• Must be able to provide positive internal and external customer relations and to easily interact and work with individuals referred for training.
• Demonstrate ability to think independently in supervisor's absence.
• Demonstrate quality control and accuracy with sorting and pricing guidelines.
• Kaizen principles: follow 6S Checklist, procedures, signage and layout.
• Maintain a good driving record, valid insurance, valid driver license.
• Maintain a valid powered industrial truck license, when required.

Goodwill Industries of West Michigan, Inc.