Retail Team Lead Full-Time

Goodwill-Industries-of-West-Michigan,-Inc; Roosevelt Park (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Goodwill Industries of West Michigan, Inc. is seeking a motivated Full-time Retail Team Lead in Roosevelt Park, MI. The role focuses on supervising store operations, guiding staff, and delivering outstanding customer service to shoppers in a fast-paced environment.

The ideal candidate will have leadership experience, strong communication skills, and flexibility to work weekends and holidays. A high school diploma or equivalent is required, with additional education considered a plus.

Qualifications

• Experience as team lead or supervisor in retail.
• Strong leadership and communication skills.
• Flexible availability including weekends and holidays.
• High school diploma or equivalent; additional education is a plus.

Responsibilities

• Lead, motivate, and support retail team members to achieve store goals.
• Oversee daily store operations, including opening and closing procedures.
• Provide excellent customer service and resolve customer issues promptly.
• Train and mentor new and existing staff to improve performance and product knowledge.
• Maintain store appearance and ensure compliance with company policies and procedures.
• Assist with inventory management and stock replenishment.
• Collaborate with management to implement sales strategies and promotions.

Skills

Team leadership

Supervisory experience

Customer service

Communication skills

Education

High school diploma

Additional education

Job description

We are seeking a motivated and experienced Full-time Retail Team Lead to join our team in Roosevelt Park, MI. The ideal candidate will have strong leadership skills and a passion for delivering excellent customer service. As a Team Lead, you will be responsible for supervising daily store operations, guiding team members, and ensuring a positive shopping experience for our customers.

Responsibilities

• Lead, motivate, and support retail team members to achieve store goals.
• Oversee daily store operations, including opening and closing procedures.
• Provide excellent customer service and resolve any customer issues promptly.
• Train and mentor new and existing staff to improve performance and product knowledge.
• Maintain store appearance and ensure compliance with company policies and procedures.
• Assist with inventory management and stock replenishment.
• Collaborate with management to implement sales strategies and promotions.

Qualifications

• Proven experience as a team lead or in a supervisory role within retail.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Customer-focused with excellent problem-solving abilities.
• Flexible availability including weekends and holidays.
• High school diploma or equivalent; additional education is a plus.

Goodwill Industries of West Michigan, Inc.