Retail Team Leader - Full Time

Goodwill Industries of West Michigan, Inc.; Ludington (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Family-friendly hours

Flexible schedule

Paid Time Off & paid holidays

Closed on major holidays

Employee discount

Caring & Inclusive culture

Supports a great cause!

Job summary

Goodwill Industries of West Michigan, Inc. seeks a Retail Team Leader for our Ludington store to oversee daily operations, merchandise presentation, and customer relations.

This full-time role requires one year of retail experience, a high school diploma, and the ability to supervise staff and volunteers, enforce store procedures, and ensure safety standards. Local travel is not required.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year experience in retail operations.
• Ability to supervise staff, clients and volunteers.
• Must enforce store procedures and GIWM policies.

Responsibilities

• Assist store management with daily operations.
• Oversee merchandising, pricing, inventory, and display.
• Provide sales reports and timely retail information.
• Supervise personnel, clients and volunteers in the store.
• Direct training for staff and volunteers.
• Enforce GIWM procedures and safety regulations.
• Maintain grounds and building; report repairs.
• Enhance security and loss prevention.
• Ensure OSHA/MIOSHA safety compliance.
• Perform Lead Cashier/Retail Associate duties as needed.

Skills

Customer service

Leadership

Training

Attention to detail

Time management

Education

High school diploma or equivalent

Job description

Retail Team Leader - Full Time, Hourly

• Family-friendly hours
• Paid Time Off & paid holidays
• Closed on major holidays
• Caring & Inclusive culture
• Supports a great cause!

• Family-friendly hours
• Flexible schedule
• Paid Time Off & paid holidays
• Closed on major holidays
• Employee discount
• Caring & Inclusive culture
• Supports a great cause!

Primary Responsibility

• Assist store management with the execution of daily operations of a retail store, excluding personnel issues.

Job Functions

• Assist store management with the following job functions.
• General operations, including acquisition, display, and sale of merchandise to include rotation of goods, pricing, adequate inventory, etc.
• Performing administrative and clerical duties of store operations. Providing sales reports and accurate retail information on a timely basis.
• Overseeing all personnel, clients and volunteers assigned to the retail store.
• Directing training.
• Enforcing store procedures ad GIWM policies on a day-to-day basis.
• Ensuring grounds and building are properly maintained. Reporting need for repairs and recommending replacement as necessary.
• Enhancing security and loss prevention.
• Ensuring safety compliance for all OSHA/MIOSHA requirements, and GIWM safety regulations are adhered to.
• Perform job functions of a Lead Cashier, Retail Associate, as required.

Education

• High school diploma or equivalent required.

Experience

• Minimum of one year experience in retail operations required.

Work Conditions

• Inside generally 100%, however, may include outside work on occasion.
• Moderate emotional effort. Work environment occasionally hectic with occasional high stress. Short deadlines requiring some overtime. Weekends and holidays required.
• Available and on call for emergency situations at stores.
• Use of personal vehicle to conduct agency business, as needed.
• Some travel required for off-site meetings and coverage at other stores.

Core Competencies

• Demonstrate accuracy with accounting and book keeping.
• Handle customer complaints in a courteous and responsible manner.
• Must be able to provide positive internal and external customer relations and to easily interact and work with individuals referred for training.
• Demonstrate ability to think independently in supervisor's absence.
• Meet production goals.
• Demonstrate quality control and accuracy with sorting and pricing guidelines.
• Kaizen principles: follow 6S Checklist, procedures, signage and layout.
• Maintain a good driving record, valid insurance, valid driver license.
• Maintain a valid powered industrial truck license, when required.