Retail Team Leader - Full Time

Goodwill-Industries-of-West-Michigan,-Inc; Ludington (MI); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Family-friendly hours

Paid Time Off

Paid holidays

Closed on major holidays

Caring & Inclusive culture

Supports a great cause

Job summary

Goodwill Industries of West Michigan, Inc. is seeking a Retail Team Leader to support daily store operations in Ludington, MI. The role involves merchandise presentation, pricing, inventory management, and reporting, with supervision of staff, volunteers, and clients.

The position emphasizes a caring culture and a mission-driven work environment. Responsibilities include enforcing GIWM policies, ensuring safety compliance, and leading training, while maintaining a strong customer service focus.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year experience in retail operations.

Responsibilities

• Assist store management with daily store operations.
• Oversee merchandise display, pricing and inventory.
• Provide sales reports and accurate retail information in a timely manner.
• Oversee personnel, clients and volunteers assigned to the store.
• Direct training.
• Enforce store procedures and GIWM policies daily.
• Ensure grounds and building are maintained and report repairs.
• Enhance security and loss prevention.
• Ensure OSHA/MIOSHA safety compliance and GIWM safety rules.
• Perform lead cashier/retail duties as needed.

Skills

Customer service

Retail operations

Conflict resolution

Cash handling

Team coordination

Education

High school diploma

Job description

Position:Retail Team Leader - Full Time

Location: Ludington, MI

Job Id:1046

# of Openings:1

Retail Team Leader - Full Time, Hourly

Our mission is to Change Lives through the Power of Work!

• Family-friendly hours
• Paid Time Off & paid holidays
• Closed on major holidays
• Caring & Inclusive culture
• Supports a great cause!

Primary Responsibility

• Assist store management with the execution of daily operations of a retail store, excluding personnel issues.

Job Functions

• Assist store management with the following job functions.
• General operations, including acquisition, display, and sale of merchandise to include rotation of goods, pricing, adequate inventory, etc.
• Performing administrative and clerical duties of store operations. Providing sales reports and accurate retail information on a timely basis.
• Overseeing all personnel, clients and volunteers assigned to the retail store.
• Directing training.
• Enforcing store procedures ad GIWM policies on a day-to-day basis.
• Ensuring grounds and building are properly maintained. Reporting need for repairs and recommending replacement as necessary.
• Enhancing security and loss prevention.
• Ensuring safety compliance for all OSHA/MIOSHA requirements, and GIWM safety regulations are adhered to.
• Performjob functions of a Lead Cashier, Retail Associate, as required.

Education

• High school diploma or equivalent required.

Experience

• Minimum of one year experience in retail operations required.

Work Conditions

• Inside generally 100%, however, may include outside work on occasion.
• Moderate emotional effort. Work environment occasionally hectic with occasional high stress. Short deadlines requiring some overtime. Weekends and holidays required.
• Available and on call for emergency situations at stores.
• Use of personal vehicle to conduct agency business, as needed.
• Some travel required for off-site meetings and coverage at other stores.

Core Competencies

• Demonstrate accuracy with accounting and book keeping.
• Handle customer complaints in a courteous and responsible manner.
• Must be able to provide positive internal and external customer relations and to easily interact and work with individuals referred for training.
• Demonstrate ability to think independently in supervisor's absence.
• Demonstrate quality control and accuracy with sorting and pricing guidelines.
• Kaizen principles: follow 6S Checklist, procedures, signage and layout.
• Maintain a good driving record, valid insurance, valid driver license.
• Maintain a valid powered industrial truck license, when required.

Goodwill Industries of West Michigan, Inc.