Retail Team Leader - Part Time

Goodwill Industries of West Michigan, Inc.; Cedar Springs (MI); On-site; USD 17,908 - 22,041; Part time

Benefits offered by this job

Family-friendly hours

Flexible schedule

Closed on major holidays

Employee discount

Caring & Inclusive culture

Supports a great cause!

Job summary

Goodwill Industries of West Michigan, Inc. is seeking a part-time Retail Team Leader to oversee daily store operations and lead a team of associates and volunteers.

This role emphasizes guest service, loss prevention, and accurate merchandising, with flexible scheduling and family-friendly hours. You will assist management with merchandising, pricing, reporting, and training, ensuring compliance with safety and GIWM policies.

Qualifications

• High school diploma or equivalent preferred.
• Minimum of one year experience in retail operations required.
• Demonstrate accuracy with accounting and book keeping.
• Handle customer complaints in a courteous and responsible manner.
• Maintain positive internal and external customer relations and interact effectively with trainees.
• Think independently in supervisor's absence and meet production goals.
• Demonstrate quality control with sorting and pricing guidelines.

Responsibilities

• Assist store management with daily store operations.
• Oversee merchandise acquisition, display, and pricing, and maintain adequate inventory.
• Provide sales reports and accurate retail information on a timely basis.
• Oversee all personnel, clients and volunteers assigned to the retail store.
• Direct training and enforce store procedures and GIWM policies daily.
• Ensure grounds and building are maintained; report repairs and suggest replacement as needed.
• Enhance security and loss prevention.
• Ensure OSHA/MIOSHA safety compliance and GIWM safety rules.
• Perform Lead Cashier/Retail Associate duties as required.

Skills

Customer service

Leadership

Communication

Attention to detail

Safety compliance

Education

High school diploma or equivalent

Job description

Retail Team Leader - Part Time, Hourly

• Family-friendly hours
• Closed on major holidays
• Caring & Inclusive culture
• Supports a great cause!

Retail Team Leader - Part Time, Hourly

• Family-friendly hours
• Flexible schedule
• Closed on major holidays
• Employee discount
• Caring & Inclusive culture
• Supports a great cause!

Primary Responsibility

• Assist store management with the execution of daily operations of a retail store, excluding personnel issues.

Job Functions

• Assist store management with the following job functions.
• General operations, including acquisition, display, and sale of merchandise to include rotation of goods, pricing, adequate inventory, etc.
• Performing administrative and clerical duties of store operations. Providing sales reports and accurate retail information on a timely basis.
• Overseeing all personnel, clients and volunteers assigned to the retail store.
• Directing training.
• Enforcing store procedures ad GIWM policies on a day-to-day basis.
• Ensuring grounds and building are properly maintained. Reporting need for repairs and recommending replacement as necessary.
• Enhancing security and loss prevention.
• Ensuring safety compliance for all OSHA/MIOSHA requirements, and GIWM safety regulations are adhered to.
• Perform job functions of a Lead Cashier, Retail Associate, as required.

Education

• High school diploma or equivalent preferred.

Experience

• Minimum of one year experience in retail operations required.

Work Conditions

• Inside generally 100%, however, may include outside work on occasion.
• Moderate emotional effort. Work environment occasionally hectic with occasional high stress. Short deadlines requiring some overtime. Weekends and holidays required.
• Available and on call for emergency situations at stores.
• Use of personal vehicle to conduct agency business, as needed.
• Some travel required for off-site meetings and coverage at other stores.

Core Competencies

• Demonstrate accuracy with accounting and book keeping.
• Handle customer complaints in a courteous and responsible manner.
• Must be able to provide positive internal and external customer relations and to easily interact and work with individuals referred for training.
• Demonstrate ability to think independently in supervisor's absence.
• Meet production goals.
• Demonstrate quality control and accuracy with sorting and pricing guidelines.
• Kaizen principles: follow 6S Checklist, procedures, signage and layout.
• Maintain a good driving record, valid insurance, valid driver license.
• Maintain a valid powered industrial truck license, when required.