Retail Team Leader - Full Time

Goodwill Industries of West Michigan, Inc.; Whitehall Township (MI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Family-friendly hours

Flexible schedule

Paid Time Off

Paid holidays

Employee discount

Inclusive culture

Supports a great cause

Job summary

Goodwill Industries of West Michigan, Inc. is seeking a Retail Team Leader to manage daily store operations and help drive sales in a fast-paced environment.

You will partner with store management to ensure smooth merchandising, pricing, and customer service while upholding GIWM's mission. This full-time, on-site role requires at least one year in retail operations, a high school diploma, and a commitment to a caring, inclusive culture.

Qualifications

• High school diploma or equivalent.
• Minimum of one year experience in retail operations.

Responsibilities

• Assist store management with execution of daily retail operations.
• Oversee merchandising, pricing and inventory control.
• Prepare sales reports and provide accurate retail information.
• Supervise staff, volunteers and trainees; coordinate training.
• Enforce store procedures and GIWM policies.
• Maintain store grounds and facilities; report repairs.
• Enhance security and prevent losses.
• Ensure OSHA/MIOSHA safety compliance.
• Perform duties of lead cashier and retail associate as needed.

Skills

Customer service

Independent thinking

Goal oriented

Quality control

Bookkeeping accuracy

6S Kaizen

Driver's license

PIT license

Education

High school diploma or equivalent

Job description

Retail Team Leader - Full Time, Hourly

• Family-friendly hours
• Paid Time Off & paid holidays
• Closed on major holidays
• Caring & Inclusive culture
• Supports a great cause!

Retail Team Leader - Full Time, Hourly

Our mission is to Change Lives through the Power of Work!

• Family-friendly hours
• Flexible schedule
• Paid Time Off & paid holidays
• Closed on major holidays
• Employee discount
• Caring & Inclusive culture
• Supports a great cause!

Primary Responsibility

• Assist store management with the execution of daily operations of a retail store, excluding personnel issues.

Job Functions

• Assist store management with the following job functions.
• General operations, including acquisition, display, and sale of merchandise to include rotation of goods, pricing, adequate inventory, etc.
• Performing administrative and clerical duties of store operations. Providing sales reports and accurate retail information on a timely basis.
• Overseeing all personnel, clients and volunteers assigned to the retail store.
• Directing training.
• Enforcing store procedures ad GIWM policies on a day-to-day basis.
• Ensuring grounds and building are properly maintained. Reporting need for repairs and recommending replacement as necessary.
• Enhancing security and loss prevention.
• Ensuring safety compliance for all OSHA/MIOSHA requirements, and GIWM safety regulations are adhered to.
• Perform job functions of a Lead Cashier, Retail Associate, as required.

Education

• High school diploma or equivalent required.

Experience

• Minimum of one year experience in retail operations required.

Work Conditions

• Inside generally 100%, however, may include outside work on occasion.
• Moderate emotional effort. Work environment occasionally hectic with occasional high stress. Short deadlines requiring some overtime. Weekends and holidays required.
• Available and on call for emergency situations at stores.
• Use of personal vehicle to conduct agency business, as needed.
• Some travel required for off-site meetings and coverage at other stores.

Core Competencies

• Demonstrate accuracy with accounting and book keeping.
• Handle customer complaints in a courteous and responsible manner.
• Must be able to provide positive internal and external customer relations and to easily interact and work with individuals referred for training.
• Demonstrate ability to think independently in supervisor's absence.
• Meet production goals.
• Demonstrate quality control and accuracy with sorting and pricing guidelines.
• Kaizen principles: follow 6S Checklist, procedures, signage and layout.
• Maintain a good driving record, valid insurance, valid driver license.
• Maintain a valid powered industrial truck license, when required.