Retail Team Leader: Elevate Customer Experience & Growth

White House Black Market; Arlington (VA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Merchandise discounts

Professional development

Community philanthropy partnerships

Job summary

White House Black Market in Arlington, VA is seeking an Assistant Manager to support the Store Manager in leading the team, building community connections, and delivering a seamless customer experience reflective of our hospitality culture. You will recruit and coach associates, drive store goals, lead by example on the sales floor, and maintain brand standards with an omni-channel approach.

The role requires flexibility to cover nights, weekends, and holidays, and a commitment to inclusive,

Qualifications

• 3 years of retail management experience preferred.
• Must be at least 18 years old.
• Flexible availability — nights, weekends, and holidays.
• Ability to develop strong customer and peer relationships.
• Excellent communication and interpersonal skills.
• Ability to bend, reach, and lift up to 50 pounds.

Responsibilities

• Build, lead, and develop a team to deliver a customer-centered experience.
• Take ownership to achieve the financial goals of the store and motivate the team.
• Assist in the hiring, development, and coaching of associates.
• Lead on the sales floor with product knowledge and omni-channel approaches.
• Maintain a visually inspiring store environment reflecting brand standards.
• Ensure safe and efficient store operations including inventory and replenishment.
• Ensure compliance with policies and business practices.
• Build community connections through in-store events and philanthropic initiatives.

Skills

Team leadership

Communication skills

Customer relationships

Retail management

Ownership and initiative

Job description

White House Black Market in Arlington, VA is seeking an Assistant Manager to support the Store Manager in leading the team, building community connections, and delivering a seamless customer experience reflective of our hospitality culture. You will recruit and coach associates, drive store goals, lead by example on the sales floor, and maintain brand standards with an omni-channel approach.

The role requires flexibility to cover nights, weekends, and holidays, and a commitment to inclusive,