Retail Assistant Manager: Lead Team & Elevate Experience

White House Black Market; Reston (VA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical insurance (optional)

Dental insurance (optional)

Vision insurance (optional)

401(k) plan

Merchandise discounts

Professional development

Community involvement

Job summary

White House Black Market in Reston, VA is seeking an Assistant Manager to support the Store Manager in leading the team and delivering a seamless customer experience. You will foster a welcoming environment for both associates and customers, reflecting our culture of hospitality.

You will build and develop a team, own the store's financial goals, and participate in hiring, onboarding, and coaching. The role emphasizes product knowledge, omni-channel service, and store operations excellence.

Qualifications

• 3 years of retail management experience preferred.
• Flexible availability — including nights, weekends, and holidays.
• A team player mindset with a high level of ownership and initiative.
• Ability to develop strong customer and peer relationships.
• Excellent communication and interpersonal skills.

Responsibilities

• Build, lead, and develop a team to deliver a customer-centered experience.
• Take ownership to achieve the financial goals of the store and motivate the team.
• Assist in the hiring, development, and coaching of associates.
• Lead by example on the sales floor, sharing product knowledge and utilizing an omni-channel approach.
• Maintain a visually inspiring store environment that reflects brand standards.
• Take ownership to ensure safe and efficient store operations including inventory management and daily replenishment.
• Ensure compliance with all policies, guidelines, and business practices.
• Build community connections through in-store company-sponsored events and philanthropy.

Skills

Retail management

Customer service

Team leadership

Communication skills

Job description

White House Black Market in Reston, VA is seeking an Assistant Manager to support the Store Manager in leading the team and delivering a seamless customer experience. You will foster a welcoming environment for both associates and customers, reflecting our culture of hospitality.

You will build and develop a team, own the store's financial goals, and participate in hiring, onboarding, and coaching. The role emphasizes product knowledge, omni-channel service, and store operations excellence.