Retail Team Lead: Drive Sales & Service

Goodwill Southeast Georgia; Brunswick (GA); On-site; USD 36,000 - 40,000; Full time

Job summary

Goodwill Southeast Georgia in Brunswick, GA seeks a Retail Team Leader to drive customer service excellence and meet sales targets. You will lead and coach staff, manage daily store operations, and ensure effective merchandising and policy compliance to support store growth.

The role requires a high school diploma, 1–2 years in a supervisory retail role, and flexibility to work weekends/holidays; POS and inventory software experience is a plus.

Qualifications

• High school diploma or equivalent.
• Retail experience with 1–2 years in a supervisory role.
• Strong understanding of retail operations and customer service.
• Ability to work flexible hours including weekends and holidays.
• Basic proficiency with POS systems and inventory management software.

Responsibilities

• Lead, motivate, and develop retail staff to achieve sales goals.
• Manage daily store operations including opening/closing procedures.
• Provide exceptional customer service and resolve inquiries.
• Coordinate staff schedules and ensure adequate coverage.
• Conduct regular team meetings and training sessions.
• Monitor sales performance and prepare reports for management.
• Ensure compliance with policies, safety, and loss prevention.
• Support recruitment, onboarding, and evaluations of retail team members.

Skills

Team leadership

Customer service

Problem solving

Time management

Education

High school diploma or GED

Bachelor's or Associate degree in Business/Retail

Tools

POS systems

Inventory management software

Job description

Goodwill Southeast Georgia in Brunswick, GA seeks a Retail Team Leader to drive customer service excellence and meet sales targets. You will lead and coach staff, manage daily store operations, and ensure effective merchandising and policy compliance to support store growth.

The role requires a high school diploma, 1–2 years in a supervisory retail role, and flexibility to work weekends/holidays; POS and inventory software experience is a plus.