Retail Team Leader: Customer Service & Growth

Meijer Inc.; Garden City (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer is seeking a Store Leader to guide day-to-day operations at our Michigan store. You will mentor and coach team members, plan staffing, and drive sales while maintaining an outstanding customer experience.

You will oversee staffing, training, and discipline as needed, ensuring adherence to company standards and safety. This role emphasizes leadership, performance metrics, and collaboration across departments to meet customer needs.

Qualifications

• High school diploma or its equivalent required.
• 2-3 years of related retail experience.
• One year of management experience.
• Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.
• Demonstrated ability to communicate to team members with clear direction.
• Demonstrated ability to resolve conflict and address root causes.
• Demonstrated ability to manage multiple tasks.
• Demonstrated ability to analyze financial and statistical information to make informed decisions.
• Demonstrated ability to mentor team members in all areas of the organization including hourly positions and team leaders.
• Successful completion of all required certifications.

Responsibilities

• Plans, directs and supervises team members in day-to-day operations within various departments of the store.
• Serves as the mentor and coach for all team members.
• Implements strategies to improve customer service and drive store sales while ensuring customer needs are met and service is quick and efficient.
• Maintains store appearance with emphasis on prime shopping hours, product presentation and company standards.
• Ensures the team is thoroughly trained in all aspects of their jobs and have completed all required training.
• Spends majority of time within the store communicating with customers and team members to ensure exceptional service.
• Promotes a safe work environment.
• Reliable and consistent attendance required.
• Performs other duties as assigned.

Skills

Staffing & Hiring

Customer Service

Conflict Resolution

Team Leadership

Education

High School Diploma

Job description

Meijer is seeking a Store Leader to guide day-to-day operations at our Michigan store. You will mentor and coach team members, plan staffing, and drive sales while maintaining an outstanding customer experience.

You will oversee staffing, training, and discipline as needed, ensuring adherence to company standards and safety. This role emphasizes leadership, performance metrics, and collaboration across departments to meet customer needs.