Retail Team Leader - Customer Service Excellence

Bass Pro Shops; Harrisburg (Dauphin County); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Job summary

Bass Pro Shops in Harrisburg, PA is seeking a Team Leader to direct department associates in merchandising, inventory control, pricing, and customer service. The role involves driving sales, maintaining planograms, and ensuring a productive shopping experience.

You will supervise staff, help with scheduling, training, and performance feedback, and coordinate with management to deliver excellent service and store results.

Qualifications

• Minimum Degree Required: High School Diploma or equivalent.
• Experience: 2 to 4 years in Retail Sales.
• Supervisory experience is a plus.

Responsibilities

• Provide daily direction to department associates and staff.
• Support sales, inventory, pricing, and customer service goals.
• Staff department, interview candidates, and coordinate training.

Skills

Customer service

Interpersonal skills

Verbal communication

Analytical ability

Ability to train staff

Ability to read reports

Scheduling

Problem solving

Education

High School Diploma or equivalent

Tools

POS systems

Inventory management software

Spreadsheets

Job description

Bass Pro Shops in Harrisburg, PA is seeking a Team Leader to direct department associates in merchandising, inventory control, pricing, and customer service. The role involves driving sales, maintaining planograms, and ensuring a productive shopping experience.

You will supervise staff, help with scheduling, training, and performance feedback, and coordinate with management to deliver excellent service and store results.