Retail Team Lead — Customer Service Excellence

Bass Pro Shops; Baltimore, Northern (MD, KY); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Employee discounts

Medical

Dental

Vision

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops in Baltimore seeks a Team Lead - Customer Service to direct daily department activities, manage staff performance, and ensure a premier shopping experience. You will implement planograms, support pricing, and assist in interviewing and training. The role emphasizes customer focus and teamwork.

The position offers full-time hours with competitive pay and Bass Pro benefits. A background in retail sales and supervisory potential is preferred.

Qualifications

• High School Diploma or equivalent.
• 2–4 years in Retail Sales.
• Supervisory experience is a plus.
• Ability to read reports and calculate figures.
• Strong interpersonal skills.
• Proficiency with PC-based software and POS/inventory systems.

Responsibilities

• Direct daily department activities and staff.
• Maintain pricing and planograms as directed by Corporate Office.
• Staff department with service-oriented associates; assist in interviewing and scheduling.
• Support achievement of sales, margin, inventory and payroll goals.
• Provide legendary customer service and product expertise to customers.

Skills

Retail Sales

Interpersonal skills

Supervisory potential

Presentation skills

Problem solving

Education

High School Diploma or equivalent

Tools

POS systems

Inventory software

Spreadsheets

Data reporting tools

Job description

Bass Pro Shops in Baltimore seeks a Team Lead - Customer Service to direct daily department activities, manage staff performance, and ensure a premier shopping experience. You will implement planograms, support pricing, and assist in interviewing and training. The role emphasizes customer focus and teamwork.

The position offers full-time hours with competitive pay and Bass Pro benefits. A background in retail sales and supervisory potential is preferred.