Retail Team Lead – Station Twelve (Outdoor Gear)

FashionUnited; Buffalo (NY); On-site; USD 24,245 - 36,368; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Annual incentive plan

Sales incentive

Job summary

The North Face in Buffalo is seeking a Supervisor to lead brand associates, drive a best-in-class customer experience, and partner with the Store Manager to maximize profitability. You will participate in rotations and leadership training to grow the team and align with brand values.

Responsibilities include coaching staff, engaging customers, schedule-based floor supervision, training on company programs, and supporting financial and operational goals while maintaining brand standards.

Qualifications

• 1+ years of store management experience in a fast-paced retail environment.
• Proven ability to meet and exceed sales results.
• Flexible schedule availability (weekends, evenings, holidays).
• Excellent communication skills, verbal and written.
• Ability to prioritize tasks in a fast-paced store environment.
• Proven ability to drive results through the store team.
• Willingness to learn and share product knowledge relevant to the customer base.
• Ability to provide a highly engaging customer experience.
• Excellent decision-making ability in a fast-paced environment.
• Detail-oriented.
• Proficient computer skills (word processing, spreadsheets, software programs).

Responsibilities

• Coach and develop staff to exceed individual and store productivity goals.
• Engage customers in conversation about The North Face products, activities and local community events.
• Supervise floor coverage and activities, including opening and closing store per schedule.
• Provide training and ongoing development of store staff in customer engagement and company programs, policies and procedures.
• Support the Store Manager in achieving financial and operational objectives, including expense control, Loss Prevention, store audits, and weekly reporting.
• Implement visual merchandising directives and maintain brand strategy standards.
• Ensure compliance with policies, procedures, standards and company directives.
• Model behavior respecting diversity and uphold VF Corporation values.
• Promote an environment that encourages participation, creativity, and learning.

Skills

Store management

Sales results

Communication skills

Task prioritization

Decision making

Detail oriented

Computer skills

Education

High School Diploma or GED

Job description

The North Face in Buffalo is seeking a Supervisor to lead brand associates, drive a best-in-class customer experience, and partner with the Store Manager to maximize profitability. You will participate in rotations and leadership training to grow the team and align with brand values.

Responsibilities include coaching staff, engaging customers, schedule-based floor supervision, training on company programs, and supporting financial and operational goals while maintaining brand standards.