Retail Team Lead & Customer Experience Coach

VF Outdoor, LLC; Durham (NC); On-site; USD 25,000 - 33,000; Full time

Job summary

The North Face is seeking a Supervisor to support the store leadership team and drive a best-in-class customer experience in a fast-paced retail setting.

You will lead by example, coach associates, and ensure operational excellence across engagement, merchandising, and store standards while partnering with the Store Manager and Assistant Store Manager to maximize profitability and foster an inclusive team culture.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
• High School Diploma or equivalent preferred; but hands-on achievements valued most.
• Comfortable using word processing, spreadsheets, and retail software tools.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against key performance indicators.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.

Skills

retail experience or store leadership

customer engagement

Education

High School Diploma or equivalent

Tools

Retail software tools

Job description

The North Face is seeking a Supervisor to support the store leadership team and drive a best-in-class customer experience in a fast-paced retail setting.

You will lead by example, coach associates, and ensure operational excellence across engagement, merchandising, and store standards while partnering with the Store Manager and Assistant Store Manager to maximize profitability and foster an inclusive team culture.