Retail Team Lead – Outdoor Gear & Coaching

Sportsman's Warehouse; Logan (UT); On-site; USD 18,000 - 26,000; Full time

Job summary

Sportsman's Warehouse in Utah is seeking a Team Lead to support the Store Management Team and supervise Outfitters during shifts. The role focuses on daily operations, directing staff, coaching for performance, and maintaining a positive work environment to drive store results.

The successful candidate will have 2+ years retail experience, strong customer service, and become a hands-on leader in sales, product knowledge, and loss prevention while ensuring compliance with company policies and ATF

Qualifications

• Excellent customer service, sales skills, and product knowledge.
• Strong interpersonal skills with the ability to provide guidance and support a diverse range of team members.
• Excellent verbal and written communication skills, capable of building relationships with customers, employees, and suppliers.
• Organizational and multitasking abilities to handle a dynamic retail environment.
• Knowledge of inventory management and merchandising principles.
• Proficiency in budget management and understanding of financial practices.
• Familiarity with local outdoor trends, activities, and organizations to inform operational and merchandising decisions.

Responsibilities

• Act as the primary resource for hourly team members, providing direct support, troubleshooting, training, and guidance.
• Foster a collaborative and positive work environment through clarifying and role modeling expectations, addressing immediate concerns, and supporting all training efforts.
• Serve as the “go to” for team members during their shifts, escalating issues to the Assistant Store Manager(s) as needed.
• Support the Store Management team in overseeing daily store operations, ensuring compliance with company policies and procedures.
• Proactively identify opportunities and step in as needed to support any area within the store, maintaining flexibility to adapt to business needs.
• Assist in the successful management and execution of departmental functions, ensuring tasks are completed efficiently and effectively, and that standards are maintained.
• Assist in executing opening and closing procedures, maintaining store security and compliance.
• Monitor employee attendance, time management, performance, and adherence to company policies, addressing any issues promptly and professionally.
• Assist in the training and onboarding processes for new team members, ensuring a smooth integration into the store culture.
• Facilitate conflict resolution among team members, promoting a positive work environment.
• Support the Store Management team by playing a hands-on role in ensuring great service, driving sales, and maintaining a clean, safe, & high-quality store environment.
• Be a direct role model in delivering exceptional customer service and possess strong product knowledge. Support, train, and coach team members in this area.
• Assist in supervising in-store events and promotional activities to enhance customer engagement and store traffic.
• Support the Store Management team to ensure compliance with local, state, and federal regulations, including ATF regulations related to firearms.
• Help maintain accurate records of inventory, cycle counts, and compliance documentation.
• Perform additional tasks as assigned by the Store Management team, demonstrating flexibility and commitment to the overall success of the store.

Skills

Customer service

Interpersonal skills

Communication (verbal & written)

Organizational skills

Inventory management

Budget management

Knowledge of local outdoor trends

Education

2+ years retail experience

Outdoor/sport retailer experience

Tools

Tomax

Microsoft Word

Microsoft Excel

Cisco phone system

UKG

Job description

Sportsman's Warehouse in Utah is seeking a Team Lead to support the Store Management Team and supervise Outfitters during shifts. The role focuses on daily operations, directing staff, coaching for performance, and maintaining a positive work environment to drive store results.

The successful candidate will have 2+ years retail experience, strong customer service, and become a hands-on leader in sales, product knowledge, and loss prevention while ensuring compliance with company policies and ATF