Retail Team Lead (Keyholder) - Guest Experience Leader

Asics; Nevada; On-site; USD 21,000 - 23,000; Full time

Job summary

ASICS America Corporation in Las Vegas seeks a Team Lead (Keyholder) to support store leadership, supervise staff in the absence of management, and ensure excellent customer service. You will greet customers, educate on products, assist with backroom retrievals, price and display merchandise, and help train team members to meet sales goals while maintaining store standards.

Strong communication, a proactive attitude, and flexibility to work evenings, weekends and holidays are required.

Qualifications

• Two years of retail experience; sporting or athletic industry preferred.
• Be able to stand and walk during scheduled hours, reach for product using a ladder, step stool and pole.

Responsibilities

• Assist in achieving business results through leading the team, managing the sales floor and ensuring sales goals are achieved.
• Provide exceptional customer service by greeting and assisting customers and responding to customer inquiries or complaints.
• Be able to retrieve product from the backroom and/or top stock using provided equipment.
• Monitor sales activities to ensure that customers receive satisfactory service and quality product.
• Support the Head Coach with training and evaluating employees to ensure sales goals are being met.
• Examine merchandise to ensure that it is correctly priced and displayed for maximum customer experience.
• Oversee the work activities of sales associate, such as cleaning and organizing product with ease to improve shopping experience.
• Review inventory and sales records to prepare reports for the management team.
• Instruct employees on how to handle difficult and complicated sales

Skills

Team leadership

Customer service

Sales goals

Training & coaching

Pricing & display

Inventory reports

Communication

Flexible schedule

Handle customer inquiries

Job description

ASICS America Corporation in Las Vegas seeks a Team Lead (Keyholder) to support store leadership, supervise staff in the absence of management, and ensure excellent customer service. You will greet customers, educate on products, assist with backroom retrievals, price and display merchandise, and help train team members to meet sales goals while maintaining store standards.

Strong communication, a proactive attitude, and flexibility to work evenings, weekends and holidays are required.