Keyholder Team Lead - Retail Sales & Service

Asics; Livermore (CA); On-site; USD 55,159,000 - 58,025,000; Part time

Job summary

ASICS America Corporation in Livermore is seeking a part-time Team Lead (Keyholder) to supervise store operations in the absence of management. You will lead a sales team, deliver excellent customer service, ensure product education, and uphold store standards and processes.

Requirements include at least 2 years of retail experience; experience in sporting or athletic goods is preferred. The role involves standing, lifting, and flexible scheduling including evenings, weekends and holidays.

Qualifications

• 2 years of retail experience; sporting or athletic industry preferred.
• Ability to stand and walk during scheduled hours and perform physical tasks.

Responsibilities

• Assist in achieving business results through leading the team, managing the sales floor and ensuring sales goals are achieved.
• Provide exceptional customer service by greeting and assisting customers and responding to customer inquiries or complaints.
• Monitor sales activities to ensure customers receive satisfactory service and quality product.
• Support the Head Coach with training and evaluating employees to ensure sales goals are being met.
• Examine merchandise to ensure it is correctly priced and displayed for maximum customer experience.
• Oversee the work activities of sales associates, such as cleaning and organizing product to improve shopping experience.
• Review inventory and sales records to prepare reports for management.
• Instruct employees on how to handle difficult and complicated sales.

Skills

Customer service

Team leadership

Sales goals

Training

Communication

Job description

ASICS America Corporation in Livermore is seeking a part-time Team Lead (Keyholder) to supervise store operations in the absence of management. You will lead a sales team, deliver excellent customer service, ensure product education, and uphold store standards and processes.

Requirements include at least 2 years of retail experience; experience in sporting or athletic goods is preferred. The role involves standing, lifting, and flexible scheduling including evenings, weekends and holidays.