Retail Team Lead — Elevate Customer Experience

Asics; Orange (CA); On-site; USD 26,000 - 28,000; Full time

Job summary

ASICS America Corporation is seeking a Team Lead (Key Holder) for our Orange, CA location. The role focuses on supervising store personnel in the absence of management, delivering excellent customer service, and driving sales through effective leadership.

Responsibilities include leading the team on the sales floor, maintaining product displays, and coordinating with the Head Coach on training while ensuring store policies and procedures are followed.

Qualifications

• 2 years of retail experience; sporting or athletic industry preferred.
• Be able to stand and walk around during scheduled hours, reaching for product using a ladder, step stool and pole.

Responsibilities

• Assist in achieving business results through leading the team, managing the sales floor and ensuring sales goals are achieved
• Provide exceptional customer service by greeting and assisting customers and responding to customer inquiries or complaints
• Be able to retrieve product from the backroom and/or top stock using provided equipment
• Monitor sales activities to ensure that customers receive satisfactory service and quality product
• Support the Head Coach with training and evaluating employees to ensure sales goals are being met
• Examine merchandise to ensure that it is correctly priced and displayed for maximum customer experience
• Oversee the work activities of sales associate, such as cleaning and organizing product with ease to improve shopping experience
• Review inventory and sales records to prepare reports for the management team
• Instruct employees on how to handle difficult and complicated sales

Skills

Customer service

Team leadership

Sales floor

Inventory awareness

Communication

Flex schedule

Job description

ASICS America Corporation is seeking a Team Lead (Key Holder) for our Orange, CA location. The role focuses on supervising store personnel in the absence of management, delivering excellent customer service, and driving sales through effective leadership.

Responsibilities include leading the team on the sales floor, maintaining product displays, and coordinating with the Head Coach on training while ensuring store policies and procedures are followed.