Retail Team Lead | Elevate Customer Experience

Successfactors; New York (NY); On-site; USD 26,000 - 28,000; Full time

Job summary

ASICS America Corporation in New York, NY is seeking a Team Lead (Key Holder) for our Meatpacking store. You will supervise store personnel in the absence of management, ensure policy compliance, and help deliver a personalized shopping experience.

Responsibilities include guiding sales floor activities, training associates, maintaining product displays, and reporting inventory and sales data. This role requires 2 years of retail experience, flexible hours, including holidays and weekends, and a

Qualifications

• 2 years of retail experience; sporting or athletic industry preferred
• Standing and walking during scheduled hours, with ability to reach for products using equipment

Responsibilities

• Assist in achieving business results through leading the team, managing the sales floor and ensuring sales goals are achieved
• Provide exceptional customer service by greeting and assisting customers and responding to customer inquiries or complaints
• Be able to retrieve product from the backroom and/or top stock using provided equipment
• Monitor sales activities to ensure that customers receive satisfactory service and quality product
• Support the Head Coach with training and evaluating employees to ensure sales goals are being met
• Examine merchandise to ensure that it is correctly priced and displayed for maximum customer experience
• Oversee the work activities of sales associate, such as cleaning and organizing product with ease to improve shopping experience
• Review inventory and sales records to prepare reports for the management team
• Instruct employees on how to handle difficult and complicated sales

Skills

Retail experience

Customer service

Team leadership

Job description

ASICS America Corporation in New York, NY is seeking a Team Lead (Key Holder) for our Meatpacking store. You will supervise store personnel in the absence of management, ensure policy compliance, and help deliver a personalized shopping experience.

Responsibilities include guiding sales floor activities, training associates, maintaining product displays, and reporting inventory and sales data. This role requires 2 years of retail experience, flexible hours, including holidays and weekends, and a