Retail Team Lead & Keyholder: Customer Growth

Shoe Carnival, Inc.; Nashville (TN); On-site; USD 42,000 - 52,000; Full time

Job summary

Shoe Station is seeking a dependable and energetic Assistant Store Manager in Nashville, TN to oversee daily store operations and support the team. This full-time role acts as a key holder and helps drive a customer-first store environment.

You will open/close the store, support the GM in reaching sales goals, lead customer service efforts, train associates, and participate in merchandising, cash handling, and loss prevention. 18+ and flexible availability required.

Qualifications

• Strong communication and leadership skills.
• Great customer service and a positive attitude.
• At least 2 years of retail or customer service experience.
• Previous supervisory experience is a plus.
• Must be able to complete Key Carrier Certification within 60 days.
• Flexible availability, including nights, weekends, and holidays.
• Due to keyholder responsibilities, including store opening/closing and equipment use, applicants must be at least 18 years of age.

Responsibilities

• Open and close the store as a key holder.
• Support the General Manager in reaching sales goals.
• Lead customer service efforts and resolve issues professionally.
• Train and guide associates on processes and standards.
• Delegate daily tasks and coordinate breaks.
• Assist with visual merchandising and store presentation.
• Perform register overrides, safe/till counts, and cash reconciliation.
• Follow and promote loss prevention procedures.

Skills

Leadership

Customer service

Communication

Job description

Shoe Station is seeking a dependable and energetic Assistant Store Manager in Nashville, TN to oversee daily store operations and support the team. This full-time role acts as a key holder and helps drive a customer-first store environment.

You will open/close the store, support the GM in reaching sales goals, lead customer service efforts, train associates, and participate in merchandising, cash handling, and loss prevention. 18+ and flexible availability required.