Retail Team Lead (Key Holder) — Elevate Customer Experience

Asics; Iowa; On-site; USD 21,000 - 22,000; Part time

Job summary

ASICS America Corporation in Altoona, IA is seeking a Team Lead (Key Holder) for our Des Moines area store. In the absence of management, you supervise store personnel, execute policies, and support daily operations to deliver a great customer experience.

The role requires at least 2 years of retail experience (sports/athletic preferred). You will lead the team on the sales floor, ensure goals are met, train staff, and handle merchandising. Pay range $15.25–$16.25 per hour; part-time.

Qualifications

• 2 years of retail experience; sporting or athletic industry preferred
• Be able to stand and walk around during scheduled hours, reaching for product using a ladder, step stool and pole

Responsibilities

• Assist in achieving business results through leading the team, managing the sales floor and ensuring sales goals are achieved
• Provide exceptional customer service by greeting and assisting customers and responding to customer inquiries or complaints
• Be able to retrieve product from the backroom and/or top stock using provided equipment
• Monitor sales activities to ensure that customers receive satisfactory service and quality product
• Support the Head Coach with training and evaluating employees to ensure sales goals are being met
• Examine merchandise to ensure that it is correctly priced and displayed for maximum customer experience
• Oversee the work activities of sales associate, such as cleaning and organizing product with ease to improve shopping experience
• Review inventory and sales records to prepare reports for the management team
• Instruct employees on how to handle difficult and complicated sales

Skills

Team leadership

Customer service

Communication

Flexibility

Time management

Attention to detail

Sales

Job description

ASICS America Corporation in Altoona, IA is seeking a Team Lead (Key Holder) for our Des Moines area store. In the absence of management, you supervise store personnel, execute policies, and support daily operations to deliver a great customer experience.

The role requires at least 2 years of retail experience (sports/athletic preferred). You will lead the team on the sales floor, ensure goals are met, train staff, and handle merchandising. Pay range $15.25–$16.25 per hour; part-time.