Retail Team Lead — Guest Experience & Revenue Driver

Yaamava Resort & Casino at San Manuel; Highland (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Yaamava Resort & Casino at San Manuel in Highland, CA seeks a Lead Retail Sales Associate to drive results, model best-in-class service, and support the Retail team. You will supervise associates, ensure accurate POS transactions, and help maintain a high-energy guest experience across the department.

You will participate in pre-shift huddles, assist in training, and support the supervisor during peak periods.

Qualifications

• High School diploma or GED required.
• Minimum two (2) years of customer service experience and leadership required.
• Experience within the retail industry preferred.

Responsibilities

• Oversee Retail Associates and model best-in-class service.
• Improve store operations to optimize productivity and guest experience.
• Assist with POS transactions; verify sales accuracy; close out registers.
• Lead on Duty tasks and ensure training deadlines are met.
• Conduct pre-shift huddles to ensure clear communication.
• Perform other duties to support efficient department operations.

Skills

Customer service

Leadership

Retail experience

Communication

Public speaking

Education

High School diploma or GED

Tools

MS Word

MS Excel

MS Outlook

Job description

Yaamava Resort & Casino at San Manuel in Highland, CA seeks a Lead Retail Sales Associate to drive results, model best-in-class service, and support the Retail team. You will supervise associates, ensure accurate POS transactions, and help maintain a high-energy guest experience across the department.

You will participate in pre-shift huddles, assist in training, and support the supervisor during peak periods.