Retail Team Lead — Guest Experience & Growth

KnitWell Group; Philadelphia (Philadelphia County); Vor Ort; USD 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Medical benefits

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Professional development

Community involvement

Zusammenfassung

KnitWell Group is seeking an Assistant Manager in Philadelphia to support customer experience and nurture a strong store culture among associates. You will lead on the sales floor, coach staff, and help drive omnichannel shopping experiences.

The role emphasizes hospitality, strong business sense, and action-oriented decision making, with opportunities for advancement within our brands.

Qualifikationen

• 1+ year retail management experience
• Hospitality mindset when connecting with customers and associates
• Technology proficient and ability to operate a point-of-sale system
• Strong business acumen and ability to implement action plans to drive results
• Takes initiative in making thoughtful decisions

Aufgaben

• Cultivate a customer-focused environment that delivers exceptional customer experiences.
• Act as a leader on the sales floor and model brand behaviors to engage and assist customers.
• Inspire, educate, and coach associates to leverage brand behaviors for genuine connections.
• Create an inclusive store environment where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Kenntnisse

Retail management

Hospitality mindset

POS proficiency

Business acumen

Decision making

Jobbeschreibung

KnitWell Group is seeking an Assistant Manager in Philadelphia to support customer experience and nurture a strong store culture among associates. You will lead on the sales floor, coach staff, and help drive omnichannel shopping experiences.

The role emphasizes hospitality, strong business sense, and action-oriented decision making, with opportunities for advancement within our brands.