Retail Team Lead: Growth, Training & Customer Focus

stevemaddenretailcareers; Fort Worth (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision Benefits

401K with Company Match

Paid Time Off

Employee Discount

Tuition Reimbursement

Job summary

Steve Madden Retail Careers seeks a Sales Supervisor (full-time) in Fort Worth, TX. The role supports management, leads a team, and ensures exceptional customer service in a fast-paced environment.

Responsibilities include coaching, training, merchandising, and coordinating with store leadership. Candidates should have 2–3 years in retail and a flexible schedule, including weekends and holidays.

Qualifications

• Requires strong organizational abilities to coordinate people, resources, and services.
• Proven team-building and leadership capabilities for a sales environment.
• Excellent verbal and written communication skills are essential.
• Must be able to work a flexible retail schedule including days, evenings, weekends, and holidays.

Responsibilities

• Lead, inspire, and motivate the team to achieve sales targets and provide outstanding customer service.
• Assist in training and developing a successful sales team.
• Ensure customer service initiatives address issues quickly and courteously.
• Serve as liaison between customers, sales associates, and store management.
• Communicate effectively with customers, team, management, and corporate stakeholders.
• Support store operations, including merchandising, floor moves, and inventory returns.
• Be flexible and perform duties outside of the defined role when needed.

Skills

Organizational skills

Team-building

Communication skills

Flexibility

Education

High school diploma or equivalent

Job description

Steve Madden Retail Careers seeks a Sales Supervisor (full-time) in Fort Worth, TX. The role supports management, leads a team, and ensures exceptional customer service in a fast-paced environment.

Responsibilities include coaching, training, merchandising, and coordinating with store leadership. Candidates should have 2–3 years in retail and a flexible schedule, including weekends and holidays.