Retail Team Lead: Grow & Coach High-Impact Sales

T-MOBILE USA, Inc.; Moline (IL); On-site; USD 43,200 - 75,675; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Holidays

Job summary

T-Mobile USA, Inc. is seeking a store leadership role to guide a retail team in delivering exceptional customer-focused service and sales outcomes. You will coach staff, manage operations, and ensure adherence to standards to drive performance and customer satisfaction.

The role emphasizes product knowledge, effective coaching, and delivering financial and operational success for the store location.

Qualifications

• High School Diploma or GED required.
• 1 year customer service and/or sales experience in retail preferred.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.
• Monitor and control store expenses, discounting, and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through effective team coordination.
• Stay current on products, services, and leadership practices to serve as an expert resource for the team.

Skills

Coaching

Leadership

Communication

Customer Service

Sales

Team Coaching

Change Agility

Change Management Coaching

Product Knowledge

Customer Engagement

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a store leadership role to guide a retail team in delivering exceptional customer-focused service and sales outcomes. You will coach staff, manage operations, and ensure adherence to standards to drive performance and customer satisfaction.

The role emphasizes product knowledge, effective coaching, and delivering financial and operational success for the store location.