Retail Team Lead: Golf Shop & Guest Experience

Pinehurst Resort; Pinehurst (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Pinehurst Resort is seeking a lead Retail Associate to guide the Pinehurst Retail Team, training staff to deliver exemplary customer service and keep the shop clean, stocked, and well organized. This role will also train and maintain product mix throughout the year.

Required: High School diploma or GED and a minimum of 2 years of retail experience. The role includes duties across training, inventory coordination, and in-shop merchandising responsibilities.

Qualifications

• High School diploma or GED with a minimum of 2 years retail experience.

Responsibilities

• Greet guests and provide excellent customer service.
• Lead and mentor new retail employees in the Main Golf Shop.
• Coordinate restocking with Retail Warehouse using inventory par levels.
• Work with the buying team on product needs not warehoused.
• Maintain merchandising standards and a clean sales floor.
• Act as Manager on Duty during a shift for guest and staff guidance.
• Develop ideas to drive sales through merchandise, contests, and events.
• Proficiently use the POS system and help meet sales goals.

Skills

Customer service

Staff training

Inventory management

Merchandising

POS system

Education

High School diploma or GED; 2 years retail experience

Tools

POS System

Job description

Pinehurst Resort is seeking a lead Retail Associate to guide the Pinehurst Retail Team, training staff to deliver exemplary customer service and keep the shop clean, stocked, and well organized. This role will also train and maintain product mix throughout the year.

Required: High School diploma or GED and a minimum of 2 years of retail experience. The role includes duties across training, inventory coordination, and in-shop merchandising responsibilities.