Retail Operations Manager-Retail-Exempt

Pinehurst Resort & Country Club; Pinehurst (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Pinehurst, LLC seeks a Retail Operations Manager to oversee the operations side of the Retail Department and direct our retail sales team daily. You will work with golf leadership to develop front-line training, enhancing the guest experience.

Reporting to the Director of Retail, the role requires a Bachelor’s degree and 5+ years in retail operations, with responsibility for budgets, scheduling, and up to 50 employees across multiple locations.

Qualifications

• Bachelor’s degree and 5+ years in retail operations.
• Strong leadership to manage up to 50 employees.
• Experience coordinating POS and sales goals.

Responsibilities

• Oversee day-to-day operations of the retail department.
• Manage 50 employees with 4–5 direct reports.
• Develop training for retail staff and drive sales goals.
• Prepare annual operating budgets and attend operations calls.

Skills

Reading documents

Writing reports

Public speaking

Education

Bachelor’s degree

Retail operations experience 5+ years

Job description

CULTURE:

Join a team that’s been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment.

SUMMARY:

This position will report to the Director of Retail. The primary purpose of this position is to oversee the operations side of the Retail Department. The person in this position will direct our retail sales team on a daily basis. In addition, this position will work closely with the golf leadership team in developing proper retail training for all employees in direct customer contact. This position will not have buying responsibilities and will be directly devoted to managing our front-line team and enhancing the guest experience.

EDUCATION and/or EXPERIENCE:

Bachelor’s degree required and a minimum of five years of retail operations experience; or an equivalent combination of education and experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee the day-to-day operations side of the retail department to include retail sales, customer service, and scheduling for the MGS and Hotel Retail outlets.
  • Work with Golf Professional teams at outside Pro Shops in setting proper physical inventory procedures.
  • Be the Retail representative on all point of sale communications.
  • Create and promote daily sales goals in ALL retail locations.
  • Drive retail revenues through sales training to all shop staff members.
• Be the retail department support to the Inventory Control Manager for retail inventory guidelines.
• Oversee processes for negative on hand reports.
• Work with the Director of Retail on planning yearly operating budgets.
• Attend the daily resort Operations calls/meetings as a representative of the retail department.
• Assist Director of Retail with other responsibilities as needed.

SUPERVISORY RESPONSIBILITIES:

This position will manage up to 50 retail employees, with 4-5 direct reports. Responsibilities may include interviewing, hiring, appraising performance, rewarding and disciplining employees. Also responsible for addressing complaints and resolving problems.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here is representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position includes working both inside and outside with varying weather conditions. The noise level in the work environment is usually quiet.

OTHER ACCOUNTABILITIES

Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.