Lead Retail Sales Staff-Gift Shop-Full Time

Pinehurst Resort; Pinehurst (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Pinehurst Resort is seeking a lead Retail Associate to guide the Pinehurst Retail Team, training staff to deliver exemplary customer service and keep the shop clean, stocked, and well organized. This role will also train and maintain product mix throughout the year.

Required: High School diploma or GED and a minimum of 2 years of retail experience. The role includes duties across training, inventory coordination, and in-shop merchandising responsibilities.

Qualifications

• High School diploma or GED with a minimum of 2 years retail experience.

Responsibilities

• Greet guests and provide excellent customer service.
• Lead and mentor new retail employees in the Main Golf Shop.
• Coordinate restocking with Retail Warehouse using inventory par levels.
• Work with the buying team on product needs not warehoused.
• Maintain merchandising standards and a clean sales floor.
• Act as Manager on Duty during a shift for guest and staff guidance.
• Develop ideas to drive sales through merchandise, contests, and events.
• Proficiently use the POS system and help meet sales goals.

Skills

Customer service

Staff training

Inventory management

Merchandising

POS system

Education

High School diploma or GED; 2 years retail experience

Tools

POS System

Job description

Culture

Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment.

Summary

This position is for a lead Retail Associate with the Pinehurst Retail Team. The primary purpose of this position is to lead and train retail sales staff in giving exemplary customer service and maintaining a clean, stocked and well organized Shop. This position will also be tasked with training and maintaining of certain product mix throughout the year.

EDUCATION And/or EXPERIENCE

High School diploma or General Education Degree (GED) and a minimum of 2 years of retail experience.

ESSENTIAL DUTIES And RESPONSIBILITIES

• Greet guests and provide excellent customer service.
• Work with Retail Operations Manager and Retail Operations Supervisor on training and mentoring all new retail employees who will work in the Main Golf Shop.
• Communicate with Retail Warehouse on all restocking needs by using the set inventory par levels.
• Communicate with buying team on product needs that are not warehoused.
• Coordinate with retail warehouse regarding damaged product or items that need to be retagged.
• Participate in all Main Golf Shop inventories and recounts.
• Participate in the basic recovery of the sales floor and adhere to merchandising standards to maintain a clean, neat and easy to shop environment.
• Guide floor staff in best practices of stocking, sales floor recovery and customer service standards.
• Ability to act as Manager on Duty during a shift for guidance of guests and staff in need of problem resolution.
• Develop new ideas to drive sales through merchandise, contests, and events.
• Must be proficient in the use of our POS System.
• Understand Sales Goals and help to achieve set goals each period.
• Assist guests with procedure of over the phone returns and exchanges.
• Maintain all needs for supplies - shopping bags, gift cards, cleaning supplies, etc.
• Assist with merchandising of satellite course shops.
• Assist with PCC Member events as necessary
• Assist with Corporate and eCommerce events, and inventories, as necessary

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch and talk or hear. The employee must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Also, must be able read and have the ability to see different areas in shop from register and ability to distinguish colors of merchandise.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.