Retail Team Lead: Flexible Scheduling & Growth

Kroger; Godfrey (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Counseling & financial coaching

Associate discounts

Tuition reimbursement

Career growth

Job summary

Kroger is seeking a Store Operations Leader to support day-to-day operations and develop store associates toward achieving sales and EBITDA targets across multiple departments. You’ll drive a high‑quality shopping experience, mentor teams, and help execute merchandising and operating initiatives in a fast-paced retail environment.

The role emphasizes coaching, cost control, and collaboration with Store Leaders to reach budgets, improve customer service, and maintain high standards of cleanliness

Qualifications

• Previous experience in retail sales management preferred.
• Strong customer service skills with the ability to resolve customer issues effectively.
• Excellent interpersonal and communication skills to interact with customers and team members.
• Ability to supervise and motivate a team to achieve sales goals.
• Proficient in basic math skills for cash handling and inventory management.
• Detail-oriented with strong organizational skills.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Assist store leader and team members in the achievement of a favorable customer shopping experience through great store conditions and customer service
• Assist in leading teams in the planning, implementation, and execution of merchandising and operating initiatives
• Work with team members to identify opportunities in the store, develop timely solutions and create action plans to ensure implementation of plans
• Drive sales working with team members to maximize sales and profits, reduce shrink and improve each department's contribution
• Assist the store leader in the regular store-level financial performance discussions to include achieving budgets and other targeted goals with store team members
• Analyze and respond to the competitive landscape within the area
• Utilize team to ensure store departments are achieving sales and profit goals and ensure implementation, and execution of division merchandising plans
• Serve as liaison providing feedback to Store Leader, Area Leader, and Director of Operations on the effectiveness of Division merchandising and operational plans and programs
• Assist the store leader in staffing, reducing turnover, increasing retention and store operations
• Provide timely feedback to team members on individual and department performance
• Assist with the management of labor and supply costs daily to meet customer service and financial targets
• Physical demands include, but are not limited to, standing and walking 100% of the time, lifting an average of 50 lbs., pushing, pulling, bending, twisting/turning, manual dexterity, and repetitive motion of hands/wrists
• Must be able to perform the essential functions of the position with or without reasonable accommodation

Job description

Kroger is seeking a Store Operations Leader to support day-to-day operations and develop store associates toward achieving sales and EBITDA targets across multiple departments. You’ll drive a high‑quality shopping experience, mentor teams, and help execute merchandising and operating initiatives in a fast-paced retail environment.

The role emphasizes coaching, cost control, and collaboration with Store Leaders to reach budgets, improve customer service, and maintain high standards of cleanliness