Retail Team Lead — Flexible Schedule & Store Operations Coach

Goodwill Central Texas; Manor (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Goodwill Central Texas seeks a Retail Team Lead to assist in the operation of a Goodwill retail store. You will support sales floor and back-room production teams, collaborate with the Retail General Manager, and help drive customer service, merchandising, and inventory control.

The role focuses on coaching staff, ensuring store policy compliance, and leading by example to maintain a well-run store environment. This position requires coordinating with management and teams to meet store goals.

Qualifications

• At least 1 year of supervisory, leading a team, or equivalent experience.

Responsibilities

• Assist the store management team with the overall operation of the retail store when scheduled or assigned.
• Ensure compliance with all policies, including reporting theft or misuse of company property or other illegal activities.
• Resolve customer complaints in a fair and impartial manner, referring unsettled disputes to the store manager.
• Coach and train associates on their assigned team as a subject matter expert.

Skills

Supervisory experience

Flexible schedule

English communication

Keyholder responsibilities

Job description

Goodwill Central Texas seeks a Retail Team Lead to assist in the operation of a Goodwill retail store. You will support sales floor and back-room production teams, collaborate with the Retail General Manager, and help drive customer service, merchandising, and inventory control.

The role focuses on coaching staff, ensuring store policy compliance, and leading by example to maintain a well-run store environment. This position requires coordinating with management and teams to meet store goals.