Retail Team Lead: Drive Sales & Service

T-Mobile; Neosho (MO); On-site; USD 43,000 - 76,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Stock grants

401(k)

Job summary

T-Mobile is hiring for a role that supports store leadership to guide the retail team in delivering customer-focused service and sales outcomes. You will coach, train, and manage operations to drive performance and customer satisfaction in a dynamic retail environment.

The position emphasizes product knowledge, adherence to procedures, and achieving targets while contributing to the store's financial success.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service and/or sales experience in retail preferred.

Responsibilities

• Lead and develop retail team to achieve sales targets and customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures.
• Manage store operations including visual merchandising and plan-o-gram compliance.
• Monitor and control store expenses, discounts, and credits.
• Oversee customer wait times and ensure customer needs are met through coordination.
• Stay current on products and services to serve as an expert resource.

Skills

Leadership

Communication

Store Operations

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a role that supports store leadership to guide the retail team in delivering customer-focused service and sales outcomes. You will coach, train, and manage operations to drive performance and customer satisfaction in a dynamic retail environment.

The position emphasizes product knowledge, adherence to procedures, and achieving targets while contributing to the store's financial success.