Retail Team Lead: Elevate Customer Experience & Sales

POP MART Americas Inc.; United States; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

401k

Health insurance

Paid time off

Paid sick leave

Family leave

Growth opportunities

Career development

Job summary

POP MART Americas Inc. is seeking a Retail Sales Lead at Tangram Mall to guide daily operations and inspire the sales team. You will serve as Leader on Duty, drive sales, coach associates, and ensure a premium customer experience during all shifts.

The role requires 1+ year of retail experience, strong communication, and a passion for pop culture. It offers evening/weekend availability and a path to growth within POP MART's North America business.

Qualifications

• 1+ years of retail experience; leadership or supervisory preferred.
• High School Diploma or equivalent required.
• Strong communication, coaching, and interpersonal skills.

Responsibilities

• Lead by example to deliver exceptional customer experiences and meet store goals.
• Serve as Leader on Duty when Store Manager is unavailable.
• Coach and motivate sales associates to achieve performance targets.
• Maintain a clean, organized, and visually compelling store environment.
• Process transactions, returns, and POS activities accurately.
• Support inventory, shipments, and back-of-house operations.

Skills

Leadership

Customer service

Coaching

Communication

Team leadership

Education

High School Diploma or equivalent

Job description

POP MART Americas Inc. is seeking a Retail Sales Lead at Tangram Mall to guide daily operations and inspire the sales team. You will serve as Leader on Duty, drive sales, coach associates, and ensure a premium customer experience during all shifts.

The role requires 1+ year of retail experience, strong communication, and a passion for pop culture. It offers evening/weekend availability and a path to growth within POP MART's North America business.