Retail Team Lead — Elevate Customer Experience & Growth

Gap; Murfreesboro (TN); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

Volunteer hours

401(k) plan with company matching

Employee stock purchase plan

Medical, dental, vision and life ins.

See more benefits

Job summary

Gap is hiring at our Murfreesboro store to support the leadership team in delivering a best-in-class customer experience. You will role model selling behaviors, coach team members, and execute tasks across areas of expertise to drive sales and store productivity.

The role emphasizes customer engagement, loyalty program education, and seamless omni-channel experiences while maintaining store standards and high service levels.

Qualifications

• Exhibits Gap Inc's values and behaviours.
• Clear and direct communication of expectations.
• Uses technology to engage with customers and team to meet goals.
• Shows initiative toward continuous improvement and growth.
• Willing to work a flexible schedule including holidays, evenings, weekends.
• Able to lift up to 30 pounds.

Responsibilities

• Consistently treat customers and employees with respect, contributing to a positive work environment.
• Educate customers about loyalty programs to promote retention.
• Lead by example in brand selling behaviours during every customer interaction.
• Support sales leader during non-peak hours with the customer as the focus.
• Collaborate with the store leadership team to complete tasks efficiently.
• Build and share expertise in the product lifecycle.
• Assist with opening/closing checklists and after-hours work as needed.
• Leverage omni-channel channels to deliver a frictionless customer experience.
• Ensure compliance standards are met.

Skills

Customer service

Communication

Technology skills

Flexibility

Teamwork

Job description

Gap is hiring at our Murfreesboro store to support the leadership team in delivering a best-in-class customer experience. You will role model selling behaviors, coach team members, and execute tasks across areas of expertise to drive sales and store productivity.

The role emphasizes customer engagement, loyalty program education, and seamless omni-channel experiences while maintaining store standards and high service levels.