Onward Style & Customer Experience Associate

Gap Inc.; Murfreesboro (TN); On-site; USD 20,664,000 - 30,307,000; Part time

Job summary

Gap Inc. in Murfreesboro is seeking a customer-focused team member to help shoppers experience our brand. You will educate customers about products, suggest outfits, and drive loyalty while delivering seamless service across in-store and digital channels.

The role emphasizes product knowledge, styling guidance, and collaborative operations to ensure smooth performance on the sales floor, fitting rooms, and checkout areas.

Qualifications

• Completed job readiness training through Gap Inc’s nonprofit partner.
• Effective communicator with customers and team to meet goals.
• Open to feedback and continuous improvement; takes action as required.
• Able to handle customer interactions courteously and professionally.
• Learn procedural knowledge acquired through on-the-job training.

Responsibilities

• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately.
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration.
• Promote loyalty by educating customers about our loyalty programs.
• Leverage omni channel offerings to deliver a frictionless customer experience.
• Support sales floor, fitting room, check out, back of house, processes as required.
• Courteous and responsive to internal/external request.
• Exchange and verifies job related information to provide support.

Skills

Effective communicator

Problem solver

Ability to learn

Customer-focused

Education

Job readiness training (Gap nonprofit partner)

Job description

Gap Inc. in Murfreesboro is seeking a customer-focused team member to help shoppers experience our brand. You will educate customers about products, suggest outfits, and drive loyalty while delivering seamless service across in-store and digital channels.

The role emphasizes product knowledge, styling guidance, and collaborative operations to ensure smooth performance on the sales floor, fitting rooms, and checkout areas.