Retail Team Lead: Drive Store Performance

PUMA North America, Inc.; Michigan City (IN); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

PUMA North America, Inc. in Indiana is hiring a Store Associate to deliver exceptional customer service and help drive sales in a fast-paced retail environment.

You will work with the store team to manage merchandise, process transactions, and ensure brand standards are met. The role requires flexibility to work weekends and evenings.

Base pay is $18.00–$21.00 per hour plus bonus and benefits; prior retail experience preferred.

Qualifications

• 1–2 years' experience in a customer service retail environment.
• Demonstrated ability to reason through complex issues.
• Strong team player and excellent communicator.
• Ability to learn quickly and adapt to changes.
• Proficient with MS Office and retail software.

Responsibilities

• Provide consistently high standards of customer experience in-store.
• Drive sales and meet KPIs and profitability goals.
• Payroll control to maintain location profitability.
• Handle and process incoming and outgoing merchandise.
• Comply with store policies and procedures.
• Maintain safe, healthy shopping environment.

Skills

Customer service

Team player

Communication skills

Learn quickly

Computer skills

Tools

MS Office

Retail software

Job description

PUMA North America, Inc. in Indiana is hiring a Store Associate to deliver exceptional customer service and help drive sales in a fast-paced retail environment.

You will work with the store team to manage merchandise, process transactions, and ensure brand standards are met. The role requires flexibility to work weekends and evenings.

Base pay is $18.00–$21.00 per hour plus bonus and benefits; prior retail experience preferred.