Retail Team Lead, Donated Goods Store Ops

Goodwill Industries of Houston; Galveston (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Goodwill Houston is seeking a Retail Team Lead to support store operations and the Donated Goods Program. Under Store Manager direction, you will lead a team, ensure efficient checkout, and supervise donation processing while upholding policies and safety standards.

The RTL will drive customer service, manage daily tasks, and help maintain inventory accuracy. A flexible schedule is required in a fast-paced environment with opportunities for growth.

Qualifications

• High school diploma or equivalent preferred.
• 1–2 years of retail sales experience preferred.
• Management/Supervisor experience preferred (1+ years).
• Basic computer skills.

Responsibilities

• Assume management in the absence of the Manager or Assistant Manager, including opening/closing and daily store operations.
• Communicate clear company goals to the team daily, weekly, and monthly.
• Accurately complete all sales transactions and maintain cash accountability at POS registers/safe.
• Supervise and assist with the training and development of Team Members.
• Ensure proper handling of incoming donation flow according to policies.
• Manage apparel and hard goods rotation per policies.
• Operate store systems and complete donor counts and production standards.

Skills

Retail sales

Leadership

Communication

Time management

Organization

Flexibility

Transportation

Education

High school diploma or equivalent

Job description

Goodwill Houston is seeking a Retail Team Lead to support store operations and the Donated Goods Program. Under Store Manager direction, you will lead a team, ensure efficient checkout, and supervise donation processing while upholding policies and safety standards.

The RTL will drive customer service, manage daily tasks, and help maintain inventory accuracy. A flexible schedule is required in a fast-paced environment with opportunities for growth.