Sales Lead - Orange

The Salvation Army USA Western Territory; Orange (CA); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Career growth

Paid time off

Employee discounts

Great Work Perks

AFLAC Insurance

EAP program

Referral bonuses

Job summary

The Salvation Army USA Western Territory ARC Retail Team in Orange, CA is hiring a part-time Retail Associate to support the Adult Rehabilitation Program and enhance donor experience.

You will assist the Store Manager with POS, inventory, and donations, provide coaching to staff, ensure strong customer service, and uphold ARC standards while contributing to community relations and program success.

Qualifications

• High school diploma or equivalent.
• Minimum one year of retail experience; supervisory experience preferred.
• Must pass background check, including Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, staff, customers, and donors.

Responsibilities

• Works with Store Manager on daily store operations, including opening/closing, POS, inventory rotation, and donations.
• Assists in day-to-day operations and cash handling when needed, and communicates concerns to leadership.
• Monitors KPIs to support store sales and profitability per budgets and goals.
• Schedules staff to ensure coverage; conducts team meetings and coaching.
• Maintains high customer and donor satisfaction and strengthens community relations.
• Supports Back Room Processing and reports on program Beneficiaries if applicable.
• Ensures security of currency, inventory, and property; maintains building safety.
• Ensures safety measures and compliance with ARC policies; conducts weekly meetings.
• May transfer or relocate to other stores as needed.
• Completes tasks assigned by District Sales Manager and Command Retail Directors.

Skills

Retail experience

Supervisory experience

Customer service

Donor relations

Cash handling

Education

High school diploma

Tools

POS system

Job description

Overview

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men and women in completing the rehabilitation program. The organization relies on the diligence and devotion of its employees to maintain and enhance program effectiveness.

Join the dedicated Retail Team at The Salvation Army. This role supports the Adult Rehabilitation Program and promotes a positive shopping and donor experience, enhances customer service, problem-solving and teamwork skills, and contributes to the success of the Program and its participants.

Employee Benefits

• Opportunity for career growth
• Paid time off
• Employee store discounts
• Great Work Perks discounts (amusement parks, museums, services, and more)
• AFLAC Insurance
• Employee Assistance Program (EAP)
• Employee referral bonuses

Responsibilities

• Takes an active role and partners with the Store Manager in daily store operations, including opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO Standards) and donations.
• Assumes responsibility for day-to-day store operations (including personnel and cash handling) in the absence of the Store and/or Assistant Manager. Discuss concerns with District Sales Manager.
• Monitors and analyzes key performance indicators to drive store sales and profitability as projected by budget and goals set by Command Retail Directors and Command Administration.
• In the absence of the Store Manager and Assistant Manager, schedules store employees to ensure coverage; coordinates daily morning and shift-change team meetings; provides coaching, training, and development to Store Employees; processes paperwork per Review Standards, focusing on Time and Attendance compliance.
• Ensures high levels of customer and donor satisfaction through excellent service while maintaining positive community relations; develops strategies to improve service and the donor experience.
• BRP (Back Room Processing) – supports the Store Manager to ensure Back Room Processors/Warehouse Associates work effectively to meet daily processing goals.
• Supervises, supports, and reports on program Beneficiaries if Work Therapy assignments are in place at the store.
• In the absence of the Store Manager and Assistant Manager, protects and secures store currency, inventory, and property, including safe funds, deposits, products for sale, equipment, and building security.
• Ensures the building is secured during non-operating hours with alarm system arming and alert protocol.
• Maintains safety measures aligned with ARC policy and governmental regulations and reports safety issues and incidents; assists in conducting and recording mandatory Weekly Store Meetings.
• May transfer or be relocated to other stores based on business needs.
• Completes all tasks as assigned by the District Sales Manager, Command Retail Directors and Command Administration.

Qualifications

• High school graduate or equivalent.
• Minimum of one year of retail experience; supervisory experience preferred.
• Must pass background check, including Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, store employees, customers, and donors.

Physical Demands

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp and move objects such as files, drawers, carts, racks, fixtures, and equipment.
• Ability to lift up to 50 lbs.
• Ability to perform various repetitive motion tasks.

Pay Rate: $19.00 per hour

Schedule:

• Our stores operate 7 days per week. Schedules are determined by Management and employees must be flexible to ensure adequate store coverage.
• Part-time employees may be scheduled to work any part-time shift including evenings, weekends, and holidays.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.