Retail Team Lead

Goodwill Industries of Houston; Katy (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Goodwill Industries of Houston in Katy is seeking a Retail Team Lead to oversee day-to-day store and donation-area operations, delivering world-class customer service and efficient processing of donated goods.

You will open/close, supervise staff, manage cash, train associates, and ensure safety and policy compliance while driving sales and KPI performance in a fast-paced environment.

Qualifications

• High school diploma or equivalent preferred.
• Management experience is preferred.
• At least one (1) year of retail sales experience is preferred.
• Ability to read, write, and communicate effectively in English to understand safety instructions, standard operating procedures, and workplace communications.
• Good computer skills (proficiency in Microsoft Office).
• Good time management and organizational skills.
• Ability to communicate and interact well with a variety of personality types.
• Ability to work a flexible schedule to meet the needs of the business, including holidays, evenings, overnight, and weekend shifts.
• Must have reliable transportation.
• Must be legally authorized to work in the United States without sponsorship for current or future employment. GWH does not offer visa sponsorship for employment purposes.

Responsibilities

• Act as Store Manager in the absence of the Store Manager or Assistant Store Manager, including opening/closing and daily operations.
• Maintain open availability to assist with management and leadership needs beyond rotating schedule.
• Help ensure the Safety Program is managed efficiently.
• Lead and communicate clear daily, weekly, monthly, and annual goals to the team.
• Accurately and efficiently complete all sales transactions and maintain cash accountability at POS and safe.
• Assist with training and development of associates when needed.
• Oversee proper handling and processing of donated goods in and out of the store following GWH policies.
• Operate store systems and ensure donor counts and production standards are accurate.
• Ensure timely rotation of apparel and hard goods according to policies.

Job description

Location: (Firethorne Katy) 1711 Spring Green Blvd Ste 100, Katy TX, TX

Job Id:14821

# of Openings:1

Job Title: Retail Team Lead (RTL)
Department: Donated Goods Program (DGP)
Reports To: Store Manager
FLSA Status: Non-Exempt

Mission Support:

Goodwill Houston (GWH) is transforming lives by connecting people to opportunities that advance the future of work. Through education, training, and employment, we create pathways to success for individuals facing employment barriers. We empower people, strengthen families, and impact communities by addressing both immediate and future workforce needs. With the generous support of our donors and retail customers, we are changing lives through the power of work.

Position Summary:

Assist with the day-to-day operations and management of the store and donation area. To ensure efficient and cost-effective operation through world‑class customer service, processing donated goods, quality control, and maintaining a productive workforce.

Essential Duties and Responsibilities:

• Responsible for all management duties in the absence of Store Manager (SM) or an Assistant Store Manager (ASM), including opening/closing, all day‑to‑day store operations, and management of store associates.
• Adhere to working the established rotating schedule unless otherwise directed or approved by the District Manager.
• Maintain open availability to assist the store with management and leadership needs, including time frames outside of the management rotating schedule if needed.
• Help ensure the Safety Program is being managed efficiently.
• Manage and influence the team by communicating clear company daily, weekly, monthly, and annual goals.
• Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at POS registers/safe.
• Assist with the training and development of associates when needed.
• Help ensure the proper handling and processing of incoming donation flow in and out of the store by always utilizing proper equipment according to GWH policies and procedures.
• Accurately operate all store systems and ensure financial and statistical counts are completed (donor counts, production standards, etc.).
• Help ensure the timeliness of proper rotation of apparel and hard goods according to GWH policies and procedures.
• Perform other duties as directed by management to support evolving organizational needs.

Additional Responsibilities:

• Demonstrate professionalism, good judgment, and present a friendly, cooperative attitude.
• Ability to multitask, make quick decisions, adapt to change, and collaborate effectively in a fast‑paced, team‑oriented environment.
• Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Must be punctual, maintain a professional appearance, and perform expected duties.
• Maintain a high level of confidentiality.
• Must perform all duties according to GWH safety procedures, maintain good housekeeping standards, and ensure all walkways are clear and free of clutter.
• Adheres to local, state, and federal laws and regulations.

Minimum Qualifications:

• High school diploma or equivalent preferred.
• Management experience is preferred.
• At least one (1) year of retail sales experience is preferred.
• Ability to read, write, and communicate effectively in English to understand safety instructions, standard operating procedures, and workplace communications.
• Good computer skills (proficiency in Microsoft Office).
• Good time management and organizational skills.
• Ability to communicate and interact well with a variety of personality types.
• Ability to work a flexible schedule to meet the needs of the business, including holidays, evenings, overnight, and weekend shifts.
• Must have reliable transportation.
• Must be legally authorized to work in the United States without sponsorship for current or future employment. GWH does not offer visa sponsorship for employment purposes.

Key Performance Indicators (KPI):

• Transaction Value (Assigned District vs goal)
• Donor Value (Assigned District vs budget)
• Donors Integrity and Growth (Assigned District vs budget)Budget Sales vs Actual Sales (Assigned District vs budget)
• Payroll as a Percent of Revenue (Assigned District vs goal)
• Budgeted Profit vs Actual Profit (Assigned District vs goal)
• Retention Rate (Measured by annual leadership retention vs LY, 30-New Hire day vs goal, and Annual Retention Rate vs LY)
• Customer Service (Feedback from team, secret shopper, and donor ratings for assigned district)
• Change Round up as a % of Transactions (>30% and higher than the previous year)
• Active with Zero hours TMs vs Goal (Zero (0) – 28+ days) (Assigned District)
• Administration - Performance management/Training (Assigned District at <5%)
• Reporting Team Meeting Minutes, Safety, Over/Short (Assigned District)
• Safety – 95% quarterly safety metric score
• Goodwill LMS Training, etc.)

Physical Requirements/Work Environment:

• Regular twisting, bending, squatting, kneeling, pushing, and pulling.
• Ability to lift up to 40 lbs. and, occasionally, lift/move items up to 100 lbs. (e.g., large bags of donations, televisions, furniture, etc.).
• Must be able to stand for extended periods of time.
• Moderate indoor noise with periodic exposure to outside temperatures.

I understand this job description and requirements, and I am expected to complete all assigned duties. I also understand that the job functions may change, and that I may be transferred to another location at management's discretion.

I have read this job description and am confident I can perform the essential functions of this position with or without accommodation.

Associate: _______________________________________________ Date____________

Manager: _________________________________________________ Date____________

Job description subject to change.