Retail Team Lead — Customer Service & Ops

Sportsman's Warehouse; Casper (WY); On-site; USD 17,000 - 25,000; Full time

Job summary

Sportsman's Warehouse in Casper, WY seeks a full-time Team Lead to supervise daily store operations, coach Outfitters, and support management in delivering outstanding customer service.

You will help with opening/closing, monitor attendance, train staff, and assist with events and promotions while ensuring compliance with local and federal regulations, including ATF rules for firearms.

Qualifications

• 2+ years in a retail environment with customer service focus.
• Experience within an outdoor and/or sporting goods retailer.
• Supervisory/lead experience preferred but not required.
• Familiar with Tomax, Word, Excel, Cisco phone system, and UKG.

Responsibilities

• Supervise daily store operations and execution of goals.
• Provide guidance and coaching to Outfitters during shifts.
• Assist in opening and closing procedures and maintain store security.
• Monitor attendance, time management, and performance.
• Train and onboard new team members to fit store culture.
• Support sales, customer service, and promotions to drive traffic.
• Ensure compliance with policies and ATF firearms regulations.
• Maintain inventory accuracy and documentation.

Skills

Customer service

Sales skills

Product knowledge

Interpersonal skills

Verbal and written communication

Organizational multitasking

Inventory management

Budget management

Knowledge of local outdoor trends

Education

2+ years in retail environment

Tools

Tomax

Microsoft Word

Microsoft Excel

Cisco phone system

UKG

Job description

Sportsman's Warehouse in Casper, WY seeks a full-time Team Lead to supervise daily store operations, coach Outfitters, and support management in delivering outstanding customer service.

You will help with opening/closing, monitor attendance, train staff, and assist with events and promotions while ensuring compliance with local and federal regulations, including ATF rules for firearms.