Retail Team Lead, Customer Service & Merchandising

Bass Pro Outdoor World; Saint Charles (MO); On-site; USD 36,000 - 58,000; Full time

Benefits offered by this job

Employee discount

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops in Missouri is seeking a Team Leader to guide department associates in merchandise presentation, inventory control, pricing, stocking, and customer service under the supervision of the Group Sales or Department Manager.

You will direct daily operations, staff the department, prepare to-do lists, execute merchandising directives, and maintain plan-o-grams. Strong communication, training, and coaching are essential to create a positive, service-focused team environment.

Qualifications

• High School Diploma or equivalent required.
• 2–4 years of Retail Sales experience.
• Supervisory experience is a plus.

Responsibilities

• Directs department associates daily to meet sales and service goals.
• Executes merchandising directives and maintains plan-o-grams.
• Staff department with service-oriented associates; participates in interviewing.
• Coordinate training and scheduling; assist in performance appraisals.
• Maintain customer service excellence and product knowledge.
• Coordinate special events, pricing, UPC integrity, and displays.

Skills

Customer service

Leadership

Interpersonal skills

Training

Education

High School Diploma or equivalent

Tools

POS systems

Inventory software

Excel

Job description

Bass Pro Shops in Missouri is seeking a Team Leader to guide department associates in merchandise presentation, inventory control, pricing, stocking, and customer service under the supervision of the Group Sales or Department Manager.

You will direct daily operations, staff the department, prepare to-do lists, execute merchandising directives, and maintain plan-o-grams. Strong communication, training, and coaching are essential to create a positive, service-focused team environment.