Retail Team Lead - Customer Experience & Store Ops

Lids; Puyallup (WA); On-site; USD 22,000 - 29,000; Part time

Benefits offered by this job

Generous employee discount and exclusi

Career development opportunities and

Team-oriented work environment

Early Wage Access options

Job summary

Lids Sports Group is seeking an Assistant Store Manager in Puyallup, WA, to lead store operations and sales in a fast-paced retail environment. The role focuses on coaching staff, delivering excellent customer service, and maintaining store standards.

You will oversee staffing, training, and daily execution of merchandising and loss-prevention strategies, ensuring a positive customer experience and strong store performance. Part-time, on-site position with employee discounts.

Qualifications

• Established ability to produce sales results while minimizing loss.
• Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
• Ability to work unsupervised.

Responsibilities

• Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
• Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.
• Administer the progressive steps of discipline to include verbal and written warning in the absence of the Store Manager.
• Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g. company dress code, etc.)
• Responsible for scheduling and staffing the store including calling in associates to work in unexpected peaks when the Store Manager is not present.
• Participate in LIDS Training Programs, adhere to set goals (for sales and tasks) and regular follow up.
• Assist in recruiting and training store personnel on proper store operations and procedures.
• Encourage store associates’ direct compliance of established company policies, procedures and guidelines including (but not limited to) safekeeping of company inventory, funds and property.
• Other duties as assigned.

Skills

Sales results

Interpersonal skills

Independent work

Job description

Lids Sports Group is seeking an Assistant Store Manager in Puyallup, WA, to lead store operations and sales in a fast-paced retail environment. The role focuses on coaching staff, delivering excellent customer service, and maintaining store standards.

You will oversee staffing, training, and daily execution of merchandising and loss-prevention strategies, ensuring a positive customer experience and strong store performance. Part-time, on-site position with employee discounts.