Retail Team Lead — Customer Experience & Store Ops

tsainternal; Detroit (MI); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Employee discount

Employee assistance program

Comprehensive benefits package

Paid training on register and store

On-the-job training

Job summary

The Salvation Army Thrift Store is seeking a Lead Sales Associate in Detroit to help manage daily retail operations, drive sales, and deliver excellent customer service. This role supports store management and requires reliable leadership during evenings, weekends, and holidays.

You will assist with opening/closing procedures, banking, and inventory turnover while ensuring a welcoming shopping environment and compliance with store policies. Benefits include training and growth opportunities.

Qualifications

• High School diploma or equivalent.
• Retail experience required.
• Ability to speak, write and understand English.
• Basic computer skills including Point of Sales System.
• Proficient cash handling and accurate change-giving.

Responsibilities

• Support management with product sales and acquisition.
• Implement store opening and closing procedures.
• Handle banking and daily deposits.
• Execute strategies to meet product acquisition, production and sales goals.
• Manage product rotation process and inventory turnover.
• Create an enjoyable shopping experience with positive customer service skills.
• Handle customer complaints as needed.
• Support store maintenance and appearance.
• Maintain displays and floor layout plans.
• Identify ways to improve store appeal.
• Provide direction to staff in absence of management.
• Communicate effectively with store management regarding operations.
• Support implementation of policies and procedures.

Education

High School Graduate or Equivalent

Tools

POS System

Cash Handling

Job description

The Salvation Army Thrift Store is seeking a Lead Sales Associate in Detroit to help manage daily retail operations, drive sales, and deliver excellent customer service. This role supports store management and requires reliable leadership during evenings, weekends, and holidays.

You will assist with opening/closing procedures, banking, and inventory turnover while ensuring a welcoming shopping environment and compliance with store policies. Benefits include training and growth opportunities.