Lead Retail Associate — Drive Store Wins & Community Impact

The Salvation Army USA Central Territory; Detroit (MI); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Employee Discount

Employee Assistance Program

Job summary

The Salvation Army Thrift Store in Detroit, MI is seeking a Lead Sales Associate to support store management and drive retail operations. This full-time role requires dedication to customer service, inventory management, banking tasks, and teamwork to meet sales goals.

You will lead in the absence of management, help maintain displays, and ensure store procedures are followed while delivering a positive shopping experience for customers.

Qualifications

• Experience in retail or customer service preferred.
• Ability to lead in absence of management.
• Strong communication and teamwork skills.

Responsibilities

• Support management with product sales and acquisition
• Implement store opening and closing procedures
• Handle banking and daily deposits
• Execute strategies to meet product acquisition, production and sales goals
• Manage product rotation process and inventory turnover
• Create an enjoyable shopping experience with positive customer service skills
• Handle customer complaints as needed
• Support store maintenance and appearance
• Maintain displays and floor layout plans
• Identify ways to improve store appeal
• Provide direction to staff in absence of management
• Communicate effectively with store management regarding operations
• Support implementation of policies and procedures
• Document and report concerns in behavior or attitude
• Assist others with basic register problem solving

Job description

The Salvation Army Thrift Store in Detroit, MI is seeking a Lead Sales Associate to support store management and drive retail operations. This full-time role requires dedication to customer service, inventory management, banking tasks, and teamwork to meet sales goals.

You will lead in the absence of management, help maintain displays, and ensure store procedures are followed while delivering a positive shopping experience for customers.