Retail Team Lead — Customer-Centric Sales & Ops (PT)

tsainternal; Brighton (MI); On-site; USD 23,000 - 29,000; Part time

Benefits offered by this job

Employee discount

Employee assistance program

Professional development opportunities

On-the-job training

Job summary

The Salvation Army Thrift Store in Brighton, MI is seeking a dedicated Lead Sales Associate to support store operations and management. You will help drive sales, ensure excellent customer service, and assist with opening/closing procedures while contributing to our community programs.

This part-time role requires retail experience, strong cash handling, and clear English communication. You’ll work evenings, weekends, and holidays as scheduled, with on-site training and opportunities for

Qualifications

• High school graduate or equivalent required.
• Retail experience required.
• Proficient English communication (written and spoken).

Responsibilities

• Support management with product sales and acquisition.
• Implement store opening and closing procedures.
• Handle banking and daily deposits.
• Execute strategies to meet product acquisition, production and sales goals.
• Manage product rotation process and inventory turnover.
• Create an enjoyable shopping experience with positive customer service skills.
• Handle customer complaints as needed.
• Support store maintenance and appearance.
• Maintain displays and floor layout plans.
• Identify ways to improve store appeal.
• Provide direction to staff in absence of management.
• Communicate effectively with store management regarding operations.
• Support implementation of policies and procedures.
• Document and report concerns in behavior or attitude.
• Assist others with basic register problem solving.

Skills

Retail experience

Cash handling

Customer service

Point of Sale system

Payroll program

English communication

Education

High School Diploma or equivalent

Tools

Point of Sale System

Payroll program

Job description

The Salvation Army Thrift Store in Brighton, MI is seeking a dedicated Lead Sales Associate to support store operations and management. You will help drive sales, ensure excellent customer service, and assist with opening/closing procedures while contributing to our community programs.

This part-time role requires retail experience, strong cash handling, and clear English communication. You’ll work evenings, weekends, and holidays as scheduled, with on-site training and opportunities for