Lead Retail Associate – Customer Experience & Ops

tsainternal; Livonia (MI); On-site; USD 23,000 - 29,000; Part time

Benefits offered by this job

Positive community impact

Professional development

Supportive, mission-driven environment

Comprehensive benefits

On-the-job training

Job summary

The Salvation Army Thrift Store is seeking a Lead Sales Associate in Livonia, MI. The role supports store management, drives sales, and ensures smooth daily operations, with evenings, weekends, and holidays as scheduled.

The position requires a high school diploma, retail experience, and strong English communication. You will handle cash, POS usage, and customer service to provide an excellent shopping experience while supporting the store team.

Qualifications

• High School diploma or equivalent.
• Retail experience required.
• Ability to speak, write and understand English.
• Basic computer skills including POS system and payroll program.
• Proficient cash handling and accurate change-giving.
• Strong customer service orientation.

Responsibilities

• Support management with product sales and acquisition.
• Implement store opening and closing procedures.
• Handle banking and daily deposits.
• Execute strategies to meet product acquisition, production and sales goals.
• Manage product rotation process and inventory turnover.
• Create an enjoyable shopping experience with positive customer service skills.
• Handle customer complaints as needed.
• Support store maintenance and appearance.
• Maintain displays and floor layout plans.
• Identify ways to improve store appeal.
• Provide direction to staff in absence of management.
• Communicate effectively with store management regarding operations.
• Support implementation of policies and procedures.
• Document and report concerns in behavior or attitude.
• Assist others with basic register problem solving.

Skills

English communication

POS system

Payroll software

Cash handling

Customer service

Education

High School diploma or equivalent

Tools

Point of Sale System

Payroll program

Job description

The Salvation Army Thrift Store is seeking a Lead Sales Associate in Livonia, MI. The role supports store management, drives sales, and ensures smooth daily operations, with evenings, weekends, and holidays as scheduled.

The position requires a high school diploma, retail experience, and strong English communication. You will handle cash, POS usage, and customer service to provide an excellent shopping experience while supporting the store team.