Retail Team Lead: Customer Experience & Ops

Rack Room Shoes; Grapevine (TX); On-site; USD 42,000 - 48,000; Full time

Job summary

Rack Room Shoes in Grapevine, TX seeks a Team Lead to supervise daily store operations, ensuring adherence to company policies and delivering excellent customer service. You will guide staff, train associates, and oversee POS, inventory, and merchandising standards.

The role involves leadership responsibilities, possible full- or part-time status, and collaboration with Store Manager and District/Regional Manager to meet sales and service objectives.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Supervise day-to-day store operations and ensure policy compliance.
• Train and develop store staff under direction of managers.
• Manage POS transactions, sales, loyalty, and opening/closing procedures.
• Oversee inventory control, pricing, and merchandise presentation.
• Lead loss prevention and payroll/time attendance oversight.

Skills

Verbal communication

Written communication

Leadership

Organizational skills

Job description

Rack Room Shoes in Grapevine, TX seeks a Team Lead to supervise daily store operations, ensuring adherence to company policies and delivering excellent customer service. You will guide staff, train associates, and oversee POS, inventory, and merchandising standards.

The role involves leadership responsibilities, possible full- or part-time status, and collaboration with Store Manager and District/Regional Manager to meet sales and service objectives.