Retail Team Lead: Customer Experience & Operations

Meijer Inc.; Angola (IN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement &

Job summary

Meijer Inc. is seeking a customer-focused team lead to direct daily operations in a busy store, coach teammates, and model exceptional customer service at every interaction.

You’ll engage peers, assign daily tasks, and help deliver a smooth checkout experience while maintaining Meijer standards. You’ll participate in training new team members, assist with schedule writing, monitor product freshness and shelf presentation, ensure food safety and safety compliance, and support leadership to drive

Qualifications

• Passion for customer service and engagement with customers and team members.
• Excellent written and verbal communication skills.
• Retail or service industry experience preferred.
• Ability to influence peers and build rapport quickly.
• Comfort with lifting, bending, and standing for long periods.

Responsibilities

• Engage with customers to ensure the best possible shopping experience and checkout experience.
• Communicate with team members and assign daily tasks.
• Mentor and coach other team members to meet customer service and sales goals.
• Assist with training new team members and cross-training talent.
• Help create department schedules to maximize engagement and sales.
• Ensure product freshness through proper rotation and dating policies.
• Maintain food safety standards and safe working practices.
• Lead by example in ordering, receiving, stocking, pricing, and display where applicable.
• Contribute to a culture that values diversity, equity, and inclusion.

Skills

Customer service

Communication

Team leadership

Influence others

Retail experience

Interpersonal skills

Problem solving

Physical endurance

Job description

Meijer Inc. is seeking a customer-focused team lead to direct daily operations in a busy store, coach teammates, and model exceptional customer service at every interaction.

You’ll engage peers, assign daily tasks, and help deliver a smooth checkout experience while maintaining Meijer standards. You’ll participate in training new team members, assist with schedule writing, monitor product freshness and shelf presentation, ensure food safety and safety compliance, and support leadership to drive